Mesfer MATUQ ALMALKI
Summary
IT services management / IT business development / IT product management. Experienced IT leader with top-notch implementation and business development abilities. Keep IT operations efficient and smooth by delivering successful leadership and team management at all levels.
Overview
13
13
years of professional experience
Work history
IT services manager HRSD
07.2020 - Current
- Responsible for ensuring that services meet the established standards, ensure services meet top management expectations and demand, create reports documenting.
IT Service Manager MLSD
01.2019 - 06.2020
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Developed written plans and obtained customer consent to proceed
- Ensures excellent customer service, maintains strong relationships with customers and vendors
- Maintains IT services and user connectivity.
IT Business developer
06.2018 - 01.2019
- Created full-scope cost estimates for IT bid builds and designed build projects
- Aligned with staff members to develop, identify and achieve assigned goals and initiatives
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
Service Desk Manager
MOSA/MLSD
09.2015 - 06.2018
- Responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.
Networks Engineer
MOSA
03.2010 - 08.2015
- Work with the lead LAN/WAN network infrastructure engineer to maintain and configure switches, routers, modems, and other networking devices
- Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team
- Writing systematic processes, technical solutions, and ticket updates to customers.
Education
ITIL foundation -
2023
Engineer - Business
2022
Development Operations - undefined
2021
CCNA, CCNP ( Routing and Switching - undefined
2013
undefined
PSU
2010
Bachelor's degree - computer Engineering
Umm Alqura University
2009
Skills
- Management skills
- Good communication
- Problem solving
Timeline
IT services manager HRSD
07.2020 - Current
IT Service Manager MLSD
01.2019 - 06.2020
IT Business developer
06.2018 - 01.2019
Service Desk Manager
MOSA/MLSD
09.2015 - 06.2018
Networks Engineer
MOSA
03.2010 - 08.2015
ITIL foundation -
Engineer - Business
Development Operations - undefined
CCNA, CCNP ( Routing and Switching - undefined
undefined
PSU
Bachelor's degree - computer Engineering
Umm Alqura University
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