Mia Kordab
Dubai,United Arab Emirates
Summary
Experienced professional with expertise in luxury customer service, multilingual communication, and team coordination leadership. Skilled in conflict resolution and cultural sensitivity, with a strong background in inflight operations compliance and passenger safety management. Proficient in safety and emergency procedures, including emergency response coordination, ensuring the highest standards of operational excellence. Dedicated to fostering seamless communication and delivering exceptional service within dynamic environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Cabin crew
Emirates Airlines
Dubai, United Arab Emirates
2022.12 - 2025.12
- Delivering premium in-flight service and ensuring passenger safety across global routes.
- Upholding the highest standards of professionalism and brand representation.
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
Volunteering at Lebanese Redcross
Red-Cross Lebanon
Beirut, Lebanon
2017.02 - 2023.01
- Supported humanitarian initiatives through youth engagement programs and provided assistance in emergency medical response, promoting community safety, awareness and resilience.
Shift Supervisor
Boyouti Restaurant
Beirut, Lebanon
2018.01 - 2020.01
- Managed daily operations, led front-of-house staff, and ensured high service standards.
- Handled customer issues, supported training, and maintained smooth shift performance.
- Managed shift operations whilst ensuring customer satisfaction.
Education
Diploma - Digital Marketing
Lebanese American University
Beirut, Lebanon 2001.04 - /2025
Certificate - Aviation Safety and cabin crew training
Emirates Airlines
Dubai, UAE 2023.11 - 2025.12
High School Diploma - Sociology and Economy
Al Marj School
Lebanon 2016.09 - 2019.06
Skills
- Luxury customer service
- Multilingual communication
- Team coordination leadership
- Conflict resolution cultural sensitivity
- Inflight Operations compliance
- Safety Emergency procedures
- Emergency response coordination
- Passenger safety management
Language
English
Fluent
Arabic
Native