Mishary Alzhrani
Jeddah,Saudi Arabia
Summary
Dynamic professional with a strong foundation in problem solving, creative thinking, and effective communication. Demonstrates exceptional customer service excellence and leadership skills, coupled with proficiency in Microsoft Office 365. Adept at managing pressure while delivering results, with a focus on fostering collaborative environments and achieving organisational goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Supervisor
Ministry of Hajj and Umrah
08.2024 - Current
- Coordinated shift schedules to ensure full coverage during peak times.
- Established standard procedures for effective conflict resolution among team members.
- Developed rapport with clients to foster positive relationships and improve loyalty.
- Increased efficiency with development and implementation of new policies.
- Prepared detailed reports on team performance, identifying areas for improvement.
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Maintained high levels of customer satisfaction through effective problem resolution.
Customer Service Specialist
Ministry of Hajj and Umrah
03.2024 - 08.2024
- Used company CRM system for efficient data tracking and record-keeping.
- Resolved complaints with effective problem-solving skills.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
- Worked as part of a team, improving communication skills within the workplace.
- Ensured customer satisfaction by promptly addressing queries and concerns.
Customs Specialist
Zakat Tax and Customs Authority
11.2022 - 11.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Marketer
Tistahel Concierge
05.2022 - 07.2022
- Crafted compelling product descriptions, enhancing sales performance.
- Boosted brand awareness by planning and executing strategic marketing campaigns.
- Created visually appealing marketing materials using graphic design software to attract potential customers.
- Directed a team of junior marketers that led to efficient project completion.
- Supported team members with content and campaign planning, boosting market coverage.
Customer Service Representative
Pizza Hut
03.2022 - 05.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Cashier
Panda Retail Company
01.2021 - 12.2021
- Managed queue effectively during peak hours for seamless checkout process.
- Assisted customers with enquiries to enhance their shopping experience.
- Communicated product information to customers, driving informed purchases.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Packaged customer items carefully, ensuing merchandise safety.
Administrative Clerk
Rajab Alzhrani Institution
04.2017 - 07.2018
- Facilitated smooth operations by maintaining office supplies inventory.
- Managed document storage system, improving retrieval process.
Education
Bachelor - English Language
King Abdulaziz University
Jeddah 08.2016 - 03.2020
Skills
- Problem solving
- Creative thinking
- Effective communication
- Pressure management
- Customer service excellence
- Leadership skills
- Microsoft Office 365 proficiency
Languages
Arabic
Fluent
English
Advanced
Timeline
Customer Service Supervisor
Ministry of Hajj and Umrah
08.2024 - Current
Customer Service Specialist
Ministry of Hajj and Umrah
03.2024 - 08.2024
Customs Specialist
Zakat Tax and Customs Authority
11.2022 - 11.2023
Marketer
Tistahel Concierge
05.2022 - 07.2022
Customer Service Representative
Pizza Hut
03.2022 - 05.2022
Cashier
Panda Retail Company
01.2021 - 12.2021
Administrative Clerk
Rajab Alzhrani Institution
04.2017 - 07.2018
Bachelor - English Language
King Abdulaziz University
08.2016 - 03.2020
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