Summary

Overview

Work History

Education

Skills

Accomplishments

University

High School Graduation Date

High School

Graduation Date

Personal Information

Certification

Interests

Quote

Work Availability

“That which is measured improves.” Karl Pearson

Timeline

Hi, I’m

MOATAZ RAMADAN ALI

Jeddah

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff Members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Results-focused management professional offering 17 years of progressive leadership experience. Transforms High-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23

years of professional experience

5

years of post-secondary education

3

Certifications

2

Languages

Work History

Al-Futtaim Automotive Group
Jeddah, 02

Regional Aftersales Manager – Western Region

9 2022 - Current

Job overview

Development business by improving overall parts & service sales by 20 % annually.
Provide industry-leading levels of customer, product and technical support in the areas of Service & Parts regional operations
Establish and lead regional aftermarket sales team dedicated to business development
Ensure correct levels of staffing and competence to deliver required levels of customer and product support
Identification of, and recommendations for, network development within area of responsibility
Ensure Service & Workshop operations adhere to all Company and statutory processes, procedures and guidelines
Ensure Parts & Warehouse operations adhere to all Company and statutory processes, procedures and guidelines
Ensure effective adherence to company policies, procedures and sales process
Ensure optimal team performance and capability by providing day-to-day leadership, coaching, development and corrective action
Create and maintain relationships at key levels with select customers and accounts; ensure timely and thorough follow-up.
Demonstrated commitment to customer satisfaction, leading team by example through active engagement with clients and consistently delivering outstanding service.
Streamlined warranty claims handling for faster resolution and improved customer experience.
Established clear performance metrics to monitor staff progress and identify areas for improvement.
Guided implementation of new software systems designed to streamline internal processes, resulting in reduced overhead costs and increased efficiency across departments.
Developed strong relationships with suppliers, ensuring prompt parts availability and minimizing delays.
Identified upsell opportunities through regular analysis of customer feedback and purchase data.
Improved team productivity by providing regular training on products, services, and industry trends.
Increased revenue by offering tailored packages based on individual customer needs.
Implemented proactive maintenance programs, resulting in fewer service-related issues for clients.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed detailed plans based on broad guidance and direction.
Identified and communicated customer needs to supply chain capacity and quality teams.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Abdul Latif Jameel Summit Company Ltd
Riyadh, 01

Regional Aftersales Manager – Central Region

07.2018 - 08.2022

Job overview

Responsible for revenue generation of Heavy Equipment After Sales with annual revenue of 48 million SR
Responsible for end to end After Sales operation of Heavy Equipment Division
Control expenditures of After Sales Heavy equipment to confirm divisional budgetary requirements
Work with National Manager in tenders' analysis & contracts
Develop After Sales Department operating plans
Deliver After Sales presentations to Key Account Customers
Maintain knowledge of current industry trends and marketplace areas to develop regional plans accordingly to prepare for opportunities and problems
Monitor regional inventory levels to maintain healthy & effective stock
Develop recommended regional promotion plans
Develop & monitor continuous training programs of regional sales team.

SAWARY ENERGY SA
Riyadh, 01

Parts Sales Manager

08.2016 - 07.2018

Job overview

Managed team of 17 direct reports and 2 parts specialists in sale of spare parts in dealership representing Baldwin filters, MTU parts marketing activities to achieve revenue goals
Perform inventory management to avoid surplus and obsolete stocks
Identify new business opportunities to improve sales
Ensure that customer orders are processed in timely manner
Ensure in compliance with corporate policies and procedures
Analyze expenses and revenues and make adjustments in sales plan to achieve profitability
Provide outstanding services and ensure customer satisfaction
Evaluate performance of sales team and develop performance improvement plans
Maintain sales documentation for reference purposes
Work with sales team to develop promotional activities.
Trained team members in successful strategies to meet operational and sales targets

ZAHID Tractor SA
Riyadh, 01

Parts Operation Manager

10.2013 - 06.2016

Job overview

Managed 13 branches, 159 employees, 54 M inventory (36,000-line items) achieving 362 M annual sales
Accomplished multiple tasks within established timeframes
Maximized performance by monitoring daily activities and mentoring team members
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Developed and implemented business strategies to achieve business goals and stay competitive
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
Monitored business performance to identify areas of improvement and make necessary adjustments
Controlled costs to keep business operating within budget and increase profits
Improved marketing to attract new customers and promote business
Cross-trained existing employees to maximize team agility and performance
Maintained professional, organized, and safe environment for employees and patrons
Developed and maintained relationships with customers and suppliers through account development
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
Achieved departmental goals by developing and executing strategic plans and performance metrics
Onboarded new employees with training and new hire documentation
Planned and budgeted accurately to provide business with resources needed to operate smoothly
Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
Mentored junior team members for career advancement, fostering pipeline of future leaders within organization
Improved safety procedures to create safe working conditions for workers
Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
Reduced operational costs through comprehensive process improvement initiatives and resource management
Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Evaluated employee performance and conveyed constructive feedback to improve skills
Successfully managed budgets and allocated resources to maximize productivity and profitability
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Identified and communicated customer needs to supply chain capacity and quality teams
Leveraged data and analytics to make informed decisions and drive business improvements
Launched quality assurance practices for each phase of development

MANTRAC Egypt

Product Support and Marketing Specialist

07.2003 - 09.2013

Job overview

Develop trust relationships with portfolio of major clients to ensure do not turn to competition
Acquire thorough understanding of key customer needs and requirements
Expand relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure correct products and services are delivered to customers in timely manner
Serve as link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

EIM

Sales Representative

09.2001 - 07.2003

Job overview

Key Achievements: Broke company's sales record achieving 147% of annual target.
Expanded customer base through cold calling, networking, and relationship building
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
Developed and implemented sales strategies to increase profits
Used customer insights to develop innovative sales strategies to increase sales
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals

Education

ASWAN UNIVERSTY
Aswan

Bachelor of Science from Mechanical Engineering

09.1995 - 05.2000

University Overview

Faculty: Faculty of Energy Engineering

Skills

Operations management

Accomplishments

Accomplishments

PMP Preparation Training Course (SCE Certified)
Completed over one hundred hours of specialized sales skills training.
PSSR curriculum level I
CAT parts pro program
CAT machine pro program
Negotiation skills
Emotional intelligence
Harvard Manage Mentor Curricula (HMM Curricula) Through CAT University.
IOHS Managing Safely

University

University

ASWAN

High School Graduation Date

High School Graduation Date

1995

High School

High School

Al Akkad Military High School

Graduation Date

Graduation Date

05/2000

Personal Information

Personal Information

Date of Birth: 12/22/77
Marital Status: Married

Certification

Bachelor's degree in mechanical Enginering

Interests

Reading

Music

Volunteer work

Quote

“Anything that can be measured can be improved.”

Michael Dell

Availability

See my work availability

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“That which is measured improves.” Karl Pearson

“That which is measured improves.” Karl Pearson

"That which is measured improves" is a concept often attributed to the management consultant and author Peter Drucker. This phrase emphasizes the idea that by quantifying and tracking progress or performance in any area, one can effectively identify areas for improvement and take steps to enhance performance.

When you measure something, whether it's individual or organizational performance, customer satisfaction, project milestones, or any other metric, you gain insights into how well you are doing and where there may be room for growth. This measurement provides valuable data that can guide decision-making and strategy development to ultimately drive improvement.

Timeline

Regional Aftersales Manager – Central Region

Abdul Latif Jameel Summit Company Ltd

07.2018 - 08.2022

Parts Sales Manager

SAWARY ENERGY SA

08.2016 - 07.2018

PMP Preparation Training Course (SCE Certified)

07-2016

Harvard Manage Mentor Curricula (HMM Curricula) Through CAT University

07-2015

Parts Operation Manager

ZAHID Tractor SA

10.2013 - 06.2016

Product Support and Marketing Specialist

MANTRAC Egypt

07.2003 - 09.2013

Sales Representative

EIM

09.2001 - 07.2003

Bachelor's degree in mechanical Enginering

05-2000

ASWAN UNIVERSTY

Bachelor of Science from Mechanical Engineering

09.1995 - 05.2000

Regional Aftersales Manager – Western Region

Al-Futtaim Automotive Group

9 2022 - Current