Mohamed Adham
Head of retail operations
Riyadh
Summary
Operations Manager with 15 years of experience in optimizing performance within the Hard Discount Retail System. Expert in driving operational efficiencies, reducing costs, and improving overall performance without sacrificing quality. A dependable leader and founding team member dedicated to building and leading high-performing teams. Skilled in expansion strategies and the successful implementation of operational systems across multiple locations, ensuring long-term growth and success.
Overview
12
12
years of professional experience
22
22
years of post-secondary education
2
2
Languages
Work History
KSA Operations Manager
Al Hatab Bakery
Riyadh, Riyadh Region
01.2020 - Current
- Managed 80 stores across Saudi Arabia, overseeing 4 Regional Operations Managers and 10 Area Supervisors, driving operational efficiency, strategic growth, and high team performance.
- Streamlined operations and improved profitability, implementing quality control systems, optimizing inventory management, and introducing process improvements that reduced costs and enhanced product consistency.
- Led staff development and recruitment, overseeing onboarding, training, and mentoring programs to increase employee retention, upskill the workforce, and foster a positive work environment.
- Controlled financial results and P&L, ensuring budget adherence, optimizing costs, and driving revenue growth through effective financial management and operational strategies.
Regional Operations Manager
Al Hatab Bakery
Riyadh, Riyadh Region
03.2018 - 01.2020
- Managed daily operations for 25 stores, ensuring efficient execution of processes and adherence to company standards across the area.
- Supervised 2 Area Supervisors and store managers, driving performance improvements and maintaining high operational standards.
- Monitored and analyzed key performance metrics, identifying areas for improvement and implementing corrective actions to boost efficiency and profitability.
- Coordinated staff training and development for all stores, fostering a motivated and skilled workforce to meet operational goals and enhance overall performance.
Area Operations Supervisor
Al Hatab Bakery
Riyadh, Riyadh Region
01.2017 - 03.2018
- Managed 11 stores in Riyadh with a team of 120 employees, overseeing daily operations, staff performance, and customer satisfaction, while successfully launching new store openings.
- Enhanced employee productivity by setting clear performance objectives, providing regular feedback, and fostering professional growth opportunities.
- Reduced operational costs and wastage by identifying inefficiencies, implementing cost-saving measures, and improving inventory control, resulting in enhanced profitability.
- Increased customer numbers and basket size through targeted strategies, optimizing sales processes, and enhancing the overall customer experience to drive revenue growth.
District Sales Manager
BIM
03.2014 - 12.2016
- Hard Discount Retail Expert overseeing 15 stores across three cities, driving operational efficiency, financial performance, and profitability.
- Boosted sales revenue through tailored sales strategies and effective market expansion across multiple locations.
- Led hiring and recruitment efforts, focusing on building a strong team and developing future managers for company growth.
- Enhanced team performance with regular coaching and mentoring, aligning objectives and improving overall sales outcomes.
Store Manager
BIM
Cairo
01.2013 - 03.2014
- Opened 15 stores as Store Manager, implementing Hard Discount System procedures, managing staff, overseeing inventory, and ensuring efficient daily operations.
- Increased store profitability through cost-saving measures, efficient inventory management, and maximizing sales via innovative visual merchandising and store layouts.
- Ensured smooth store operations by managing inventory control, cash handling, and maintaining a clean, safe environment for both customers and employees.
- Implemented company procedures and successfully achieved targets, ensuring consistency and high performance across all stores.
Education
DBA - On Progress - General Business Administrations
Arab Academy For Management, Banking And Finance
October, Egypt 10.2024 - Current
MBA - General Business Administrations
Arab Academy For Management, Banking And Finance
October, Egypt 03.2021 - 06.2024
Bachelor of Arts - Oriental Language
Ain Shams Uni
Cairo 09.2005 - 05.2024
Skills
- Expert in MEA (Middle East & Africa)
- Hard Discount Retail Expertise
- Operations & Performance Management
- Staff & Team Leadership
- Customer & Client Relationship Management
- Inventory & Financial Management
- Problem-Solving & Decision-Making
- KPI Tracking & Business Development
- People Management
- Strategic Thinking
- Expert in MEA (Middle East & Africa)
Timeline
DBA - On Progress - General Business Administrations
Arab Academy For Management, Banking And Finance
10.2024 - Current
MBA - General Business Administrations
Arab Academy For Management, Banking And Finance
03.2021 - 06.2024
KSA Operations Manager
Al Hatab Bakery
01.2020 - Current
Regional Operations Manager
Al Hatab Bakery
03.2018 - 01.2020
Area Operations Supervisor
Al Hatab Bakery
01.2017 - 03.2018
District Sales Manager
BIM
03.2014 - 12.2016
Store Manager
BIM
01.2013 - 03.2014
Bachelor of Arts - Oriental Language
Ain Shams Uni
09.2005 - 05.2024
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