Mohamed Alaa Lutfi
Jeddah,Saudi Arabia
Summary
Pharmacy manager with 14 years of experience in retail and community settings, demonstrating expertise in operations and team leadership across multiple branches. Proven track record in enhancing customer service and ensuring regulatory compliance. Strong ability to manage pharmacy operations effectively while driving team performance and satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work history
Pharmacy Manager
United Pharmaceuticals Company
Jeddah, Saudi Arabia
2024.03 - Current
- Mentored pharmacy staff, cultivating collaborative environment and promoting professional growth within team.
- Monitored compliance with health regulations, ensuring safe dispensing practices and maintaining high standards of patient care.
- Analyzed medication dispensing patterns to optimize inventory management, reducing waste and ensuring availability of critical medications.
- Directing retail operations by scrutinizing and improving processes involves systematically auditing standard operating procedures, analyzing key performance indicators (KPIs), and removing operational bottlenecks.
Pharmacist
United Pharmaceuticals Company
Jeddah, Saudi Arabia
2022.10 - 2024.03
- Counsel patients and dispense prescriptions accurately, enhancing customer trust and safety.
- Completed insurance forms and worked with insurance companies to give patients necessary medications.
- Handled complaints tactfully and efficiently; maintained customer satisfaction levels.
Pharmacist
Al Wasfah Medical Company
Jeddah, Saudi Arabia
2013.09 - 2022.10
- Provided retail pharmacy services, counselling, and stock management.
- Maintained a clean and organised pharmacy, enhancing efficiency within the workplace.
- Improved patient satisfaction with thorough advice on over-the-counter treatments.
Pharmacist
El Ezaby Pharmacy Chain
Cairo, Egypt
2010.12 - 2013.07
- Managed daily retail operations, mentored staff, and ensured dispensing accuracy.
- Assisted in training junior staff members, contributing to an efficient work environment.
- Handled complaints tactfully and efficiently; maintained customer satisfaction levels.
Medical Representative (Part time)
Sinai Medical Company
Cairo, Egypt
2012.01 - 2012.10
- Promoted medical products, enhancing provider relationships and achieving measurable sales growth.
- Implemented successful strategies for achieving sales targets within assigned territory.
Education
B.Sc. - Pharmaceutical Sciences
Ain Shams University
Cairo, EgyptSkills
- Pharmacy operations management
- Inventory management
- Retail sales process
- Problem solving
- Customer care and Loyalty
- Power BI data Analysis
- Stock and sales data Analysis
- Cross-selling and up-selling
- SQL Database
- Retail team Leadership
- Communication and listening
Certification
- SQL for Data Analysis (Udacity)
- Data Visualization and Dashboards with Excel and Cognos (IBM)
- Excel Basics for Data Analysis (IBM)
- Power BI Essential Training (LinkedIn Learning)
- Getting Started with Power BI (LinkedIn Learning)
- Diploma in Clinical Pharmacy (College of Cambridge)
- Saudi Commission For Health Specialties, Valid License No: 13JP0045745
- Saudi Arabia Driving License, Valid
Languages
Arabic
Native
English
Advanced
Timeline
Pharmacy Manager
United Pharmaceuticals Company
2024.03 - Current
Pharmacist
United Pharmaceuticals Company
2022.10 - 2024.03
Pharmacist
Al Wasfah Medical Company
2013.09 - 2022.10
Medical Representative (Part time)
Sinai Medical Company
2012.01 - 2012.10
Pharmacist
El Ezaby Pharmacy Chain
2010.12 - 2013.07
B.Sc. - Pharmaceutical Sciences
Ain Shams University