Mohamed Farag Rateb AlSayed
Jeddah,Saudi Arabia / Makkah
Summary
Accomplished Customer Project Manager with extensive experience at NCR Corporation, adept at coordinating complex projects to ensure customer satisfaction and business goals. Proven track record in reducing overtime expenses by 50% and warehouse costs by 30% through strategic planning and resource management. Former Operations Supervisor with a decade of experience managing the largest geographic area in NCR KSA, significantly improving SLA compliance from 50% to 97% and increasing branch income fivefold. Skilled in project management, data analysis, leadership, and effective communication. Career goal: to leverage expertise in strategic planning and team development to drive organisational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Project Manager
NCR Corporation
03.2023 - Current
- Coordinate with customers to develop project plans including scope, release schedule, milestones, and deliverables.
- Manage effective project implementation and delivery to ensure customer satisfaction.
- Manage project activities to meet business goals.
- Track and monitor project execution to make sure that the customer requirements are met.
- Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentation, and weekly meetings.
- Develop process improvements to meet customer needs.
- Improve customer relationships by providing timely and accurate responses to their inquiries.
- Validate project plan and schedule to incorporate any changes requested by customers.
- Coordinate calls, meetings, and communications between customers and the project team throughout the project implementation phase.
- Inform project status, schedule, and key issues to customers and management regularly.
- Perform negotiations on project activities with customers when required.
- Maintain and update a database of project-related documents.
- Inform management on customer needs and business opportunities.
- Reduced overtime expenses by 50% through meticulous planning and training of employees on how to use time-tracking systems.
- Support sales team.
- Controlled Warehouses activities and reduce the cost by 30%.
- Solved old projects problems and manage to complete up to 90% percent of it within 3 months.
Operations supervisor
NCR Corporation
05.2013 - 03.2023
- Supervisor of Qassim area including service centers of Buridah, Unizah, Hafr AlBatin, Zulfi, and Dawadmi which is the largest geographic area in NCR KSA and the largest in EMEA.
- Establishing service centers in Zulfi, Dawadmi, and Rass.
- Create, monitor, manage, and improve operation plans including stock inventory for all stations in AlQassim area.
- Supporting the operations of all bank's ATM fleets in KSA and banking solutions including projects management and SW support like Inma Bank, Riyad Bank, Rajhi Bank, AlBilad Bank, SNB, SAIB, SABB, BSF, AlJazira Bank, ANB… etc.
- Support other technical vendors like Nutanix, Veritas, Ciena… etc.
- This also includes sensitive sites in Shaqra University, Qassim municipality, Public pension agency, Mobily data centers... etc.
- I'm responsible for managing limited resources to cover 650 sites across the area within specified SLA "which includes 24/7 coverage for some of them".
- Closed calls per day increased from 1.3 before my supervision to 3.5 calls.
- Meeting SLA specifications increased from 50% to 97% on the 2021 report despite the COVID-19 pandemic.
- Using parts per call enhanced from 60% of calls to 15% of calls.
- Maintaining high team spirit under increasing work pressure.
- Meet yearly requirements and KPIs requested for every single team member.
- Initiating team development plan and work potential team members growth.
- Branch was responsible for 2 major contracts and 5 subcontracts, increased to 6 major contracts and Branch yearly income increased from 50000$ to 250000$.
- Number of employees increased from 30 employees in 4 departments to 60 employees in 5 departments.
- I was responsible for the establishment of new branch in Cairo.
Senior customer services engineer
AlHamrani universal company AUC
03.2008 - 04.2011
- Appointed In AL Madinah AlMunwarah area as junior ATM engineer until 2010 then as a senior engineer from 2010 to 2011.
- Covering long distances up to 450Kms as our team area was "Madinah - Khaybar - AlUla - AlYutamah - Sewaidrah - AlHenakiah - Badr - Mahd AlThahab - Wadi AlFara'a - Hagar" and sometimes "Taima'a & Yanbu", which considered as largest service area in western of KSA territory.
- Maintenance of ATM troubleshooting calls including "Computers - Printers... etc.", including communications breakdowns, preventive maintenance, upgrade projects, Software and Hardware engineering.
- Partner of Diebold Nixdorf in KSA
Education
Global Professional Certification - Project Management Professional (PMP)
Project Management Institute
Pennsylvania, USA2026
Bachelor's degree - Computer Science
King Marriott Academy
Alexandria, Egypt01.2003
Skills
- An interactive and fast learner of new technologies and sciences
- I can adapt myself to my new position soon, according to the job requirements
- I think I'm cooperative, a challenger, and able to work in hard, sensitive environments
- The ability to work, plan, and achieve my targets
- Excellent in strategic and tactical planning
- Ability to appoint, plan, and achieve the project's targets within available resources
- Wide connections in my field of experience
- Project management
- Data analysis
- Positive attitude
- Leadership skills
- Creative thinking
- Time-management
- Decision making
- Effective communication
- Team building
- Project planning
- Technical communication
- Risk Management
- Microsoft Office proficiency
Certification
- Excel Essential Training (Office 365/Microsoft 365)
- Extreme Focus for Effective Performance
- How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
- Computer and Text Neck Stretching Exercises
- How to Train Your Brain For Happiness
- Preparing to Lead: Developing Mental Toughness in Yourself
- Leading Yourself
- Mistakes You Should Avoid at Work
- How to Make Strategic Thinking a Habit
- How to Organize Your Time and Your Life
- Mastering Self-Leadership
- Diversity, Inclusion, and Belonging
- Improving Your Listening Skills
- Building a Better To-Do List
- Improving Your Thinking
- Managing Stress for Positive Change
- Understanding Logistics
- And many other courses can be checked on my LinkedIn profile mentioned above.
Achievements and Rewards
- 2004-03-01, Appreciation and thanks certificate from Madinah Charitable Warehouse
- 2004-03-01, Appreciation and thanks letter from Ma'ad training institutes.
- 2010-11-01, Commendation letter from AlHamrani Universal Company (AUC).
- 2012-01-01, Thanks letter from WME.
- 2015-01-01, Achievement award from NCR.
- 2014-01-01, Significant Achiever in the 2014 annual performance review.
- 2015-01-01, Exceptional annual performance reviews from 2015 to 2022.
- 2022-03-01, Standing Ovation award on Cheers NCR program from KSA Country General Service Manager, Mr. Raed Abu Lebdah.
- 2023-12-01, Feedback response from the Kuwait Country General Service Manager, Mr. Mohamed Rifat Haider.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/mohammad-alsayed-54b319200
Training
- 2003-01-01, ICDL- International Computer Driver License, Attendance Certified
- 2006-12-12, Oracle9i SQL Certified
- Several NCR courses (123) from NCRU in Ciena, Symantec, NUTANIX and other SW and ATM related products.
Languages
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Customer Project Manager
NCR Corporation
03.2023 - Current
Operations supervisor
NCR Corporation
05.2013 - 03.2023
Senior customer services engineer
AlHamrani universal company AUC
03.2008 - 04.2011
Global Professional Certification - Project Management Professional (PMP)
Project Management Institute
Bachelor's degree - Computer Science
King Marriott Academy