Mohamed Moghazy Refaey

• Special project to buy and deliver high pre owned vehicles quality
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Responsible for all activities of repairing and warranty repairing for more than1700 vehicles in side region and improve quality index per every vehicle and cost saving.

• Task Forces are temporary groups with the responsibility to make recommendations to the Board of Directors regarding the designated task ( customer complaining analysis )
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used CRM software and other software tools and conduct service branches to collect data and information
• categorized problems to put suitable solutions and action plans

• Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
• Directs and schedules the activities of all Reception and workshop employees.
• Monitors technicians' daily productivity reports and corresponding payroll records and WIP pending
• Maintains safe work environment and a professional appearance.
• Achievement during that period was upgrading center classification from branch class B to branch class A by increasing achievement form SR 1.4 million to SR2.0 millon with high sustained high sustained high customer satisfaction rate

• Leading branch sales during this period to the highest achievement in the kingdom with outstanding customer satisfaction
• Responsible in ensuring that there is accurate customer service through proper selling, service and support and make sure the teams execute all their assigned duties every day through speed and expertise.
• Supervises the service reception team accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate employees to achieve peak productivity in a performance driven learning culture.
• Manage service reception team to achieve pre-determine operational targets by defining and preparing business plans to meet operation targets determined by the Center Management

• Qualified Toyota Service advisor program TSA21
• Master service adviser (block 3) (sales management).
• high sales and customer satisfaction index

Equipment engineer evaluate, inspect, maintain, design, analyze and improve various types of equipment, including electronic and mechanical equipment. Dealing with various type of equipment models graders, loaders, ,excavators and most of road construction machine . For many different companies like komatsu, john Deere and caterpillar.