Mohamed Osman

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Optimized inventory management by implementing a computerized tracking system for spare parts.
• Reviewed warranty claims for validity before initiating returns or replacements, protecting company revenue from unnecessary costs due to fraudulent claims or faulty documentation.
• Developed and maintained strong relationships with key suppliers, ensuring timely delivery of critical parts for urgent customer requests.
• Conducted regular audits of physical inventory, ensuring accuracy in the database records and minimized discrepancies between actual stock levels and recorded data.

• Championed continuous improvement initiatives within the team, leading efforts to adopt innovative technologies that enhanced operational capabilities while reducing costs.
• Reduced downtime in operations by performing proactive maintenance on equipment.
• Coordinated logistics for transporting heavy machinery between job sites, minimizing delays in project timelines.
• Conducted risk assessments for each piece of equipment, developing strategies to mitigate potential hazards effectively.

car &equipment insurance

car accident claims filing &follow up

• Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
• Mentored junior staff members, fostering professional growth and skill development.
• Established performance metrics to monitor progress and identify areas for improvement.
• Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
• Maintained workshop activities in line with budget requirements.
• Optimized inventory management systems, ensuring accurate tracking of supplies and minimizing waste.