MOHAMED BOSHRA AZAB
Professional Services Director , IBM MAXIMO Asset Manager
Summary
Accomplished Professional Services Manager adept at planning and implementing high-level business solutions. Knowledgeable about the full project lifecycle and successful methods for delivery management. Prepared to offer 24 years of related experience and take on a challenging, growth-oriented position.
Demonstrated success in project management, team leadership and complex problem-solving. Analyzes existing systems and develops innovative solutions to diverse business concerns. Quality-driven and hardworking with in-depth understanding of installation, repair and maintenance standards.
I am Asset Management specialist with almost two decades of IT industry experience. I have Service Delivery Management, Project Management and Solution Architect expertise across multiple Industries; Facilities, Government, Transport, Oil & Gas, Manufacturing and Utilities, aviation . I am a very hands-on, capable individual with a background in software development, managing implementations and support for clients across the globe. Typical project values can range from $500k up to multi-million dollars In my current assignment with eSolutions Group, I am leading a team of 70 consultants for IBM Asset Management implementation. I have a strong experience in different IBM products related to Asset & Service Management I also worked with Futech between 2002-2004 in the Egypt, covering a number of Maximo projects for Pharmaceuticals, Facilities, Transportations and Manufacturing MAXIMO Expertise:
My Experience focus within the following areas: Asset ,Maintenance , Inventory , Purchasing , Contracts Health, Safety and Environmental (HSE) , Asset Configuration Management (ACM) , MAXIMO for Service Providers , MAXIMO for Transportation MAXIMO for Utilities MAXIMO Mobile Solutions (Anywhere, Everyplace), Scheduler, Linear, Calibration, Spatial Archiving MAXIMO Asset Health Insight (MAHI) IoT WATSON Analytics ,MAXIMO Upgrading Workflow Solution Report Development (BIRT & COGNOS) KPIs and Dashboard analysis and development Service level agreement Development Integration (Oracle – SAP – MS Dynamics – MS Active Directory - ESRI GIS- BMS – SCADA) IBM Control Desk:
Mohamed’s IT and Service Management focus lies within the following areas: Service Catalog ,Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Licenses Management
IBM Tririga: Mohamed’s IWMS focus lies within the following areas: Tririga Real Estate Tririga Projects Tririga Facilities Tririga Operations Tririga environmental
Industry Expertise: Major MAXIMO implementations covered the following industries: Facilities ,Production ,Military Logistics, Utilities Oil& Gas ,Transportation, aviation
Overview
24
24
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Professional Services Manager
eSolutions MEA
Riyadh
01.2014 - Current
- Responsible for the overall delivery of IBM Enterprise Asset Management solutions to clients in KSA.
- This includes managing the software implementation teams
- The team includes Project Managers, Solutions Architects, Business Analysts and technical Consultants
- Providing management and oversight of implementation projects and staffing including project assignments, capacity planning and project profitability
- Maintains complete control on projects schedule, budget; identify project risks early and assist by providing prudent and timely recommendations for risk avoidance; sets and manages client expectations; creates and executes project work plans and revises as appropriate to meet changing needs and requirements; communicates effectively with clients to identify needs and evaluate the business solutions; continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Conducts employee performance reviews/evaluations and career development discussions; participates in the interviewing, selecting, hiring of employees; ensures training of new staff; creates and maintains project budget, assists with implementation plans and modifying when necessary to include agreed revisions to project scope; drives results in alignment with business objectives
- Directed recruitment and hiring of well-qualified candidates to fill key positions.
- Supporting pre-sales processes and working with sales and account management professionals to win new business; implementing business; proposal preparation, review and refinement
- Provides management with regular project updates; serves as a critical advisor to the team as an Implementation leader and helps to set the direction for the implementation and professional services team, with a special emphasis on how and what we implement
- Maintains reporting on capacity, amount of implementation work, and future outlook in order to advise strategic direction setting.
Principal Consultant / Project Manager
ESolutions Saudia
Riyadh
01.2004 - 12.2013
- Assist with the co-ordination of ALL resources associated with the MAXIMO implementation
- Focus on ensuring that the MAXIMO software applications meet or exceed mutually defined functional specifications
- Ensure that an appropriate Project Plan is established, maintained, and adhered to as a “roadmap” for the system implementation
- Facilitate discussion and documentation of MAXIMO system Functional Requirements
- Develop and work with the Customer Project Manager to maintain a detailed Implementation Project Plan that defines the resources, timeframe, and inter-dependencies between tasks
- Ensure that appropriate Implementation Project records-keeping tools are used consistently
- Work with the Customer Project Team and System Administrator to define specifications for screen tailoring, value list requirements, etc
- Work as a subject matter expert in (MAXIMO Asset Management, Service management, work management Inventory Management, Purchasing & Contract Management , HSE , Transportation , Service Providers , Oil & Gas , Utilities ,asset Linear , Calibrations , Asset Configuration Management, Scheduler , Spatial , Anywhere ,IBM Control Desk, IBM Tririga , system Integration with ERP , BMS , SCADA
- Coach the eSolutions team in development of a) MAXIMO System Use Procedures and b) User training materials
- Tailor and configure a Prototype system to meet the requirements identified during the Site Assessment
- Conduct a workshop designed to uncover all details pertaining to the integration of MAXIMO with legacy systems
- Document a Functional Spec detailing all required software configuration
- Modify system tailoring and configuration to address “change requirements”
- Develop, test, and run the data conversion programs needed to bring legacy system data from MS Excel or MS Access into MAXIMO.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
MAXIMO Business Consultant
Futech Egypt
Cairo
01.2002 - 12.2003
- System Installation, conduct business analysis requirements workshops, document a functional spec detailing all required software configuration, Perform system configuration, reports development, End User Training, Post Go-live Support
Education
Bachelor of Electrical Engineering -
Ain Shams University
CIW Certified (Certified Internet Webmaster). - undefined
IBM MAXIMO Certified Deployment Professional
Skills
Computer Skillsundefined
Certification
– CURRICULUM VITAE
Timeline
Professional Services Manager
eSolutions MEA
01.2014 - Current
Principal Consultant / Project Manager
ESolutions Saudia
01.2004 - 12.2013
MAXIMO Business Consultant
Futech Egypt
01.2002 - 12.2003
Bachelor of Electrical Engineering -
Ain Shams University
CIW Certified (Certified Internet Webmaster). - undefined
IBM MAXIMO Certified Deployment Professional
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