MOHAMED RAMADAN FAWZY
Jeddah,Mecca Region
Summary
Dedicated professional with expertise in patient education, effective communication techniques, and customer relations. Demonstrates strong sales expertise, multi-tasking capability, and leadership excellence to drive results and foster team success. Skilled in pharmacy operations with a commitment to tasks and a proven ability to rapidly learn and adapt in dynamic environments. Focused on delivering exceptional service while contributing to organisational growth and operational efficiency.
Offering strong analytical and negotiation skills, along with solid understanding of market trends and consumer behaviour. Knowledgeable about driving sales performance and fostering supplier relationships. Ready to use and develop strategic thinking, communication.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior pharmacist
United Pharmacy
Jeddah, Mecca Region
09.2022 - Current
- Increased customer satisfaction
- Analysed sales data to identify growth opportunities.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Monitored and reported drug interaction
- Assisted in training and mentoring junior staff members, fostering a supportive work environment.
- Collaborated effectively with healthcare professionals for cohesive patient care approach.
- Effectively handled complaints from customers, resolving them in a timely manner.
- Regularly updated clinical knowledge through attendance at conferences and seminars, staying ahead in the field.
- Developed strong relationships with patients through excellent customer service skills.
- Managed a team of junior pharmacists for efficient workflow in the pharmacy.
- Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications.
- Ensured consistent stock availability through efficient inventory control.
- Collaborated closely with team members to meet monthly sales targets, across four distinct pharmacies .
Pharmacy manager
AL Wasfah Pharmacy
Jeddah, Mecca Region
10.2016 - 08.2022
- Ensured accurate prescription processing, enhancing patient safety.
- Resolved conflicts within the team effectively, maintaining a harmonious work environment.
- Organised and managed workflows of technicians, including prescription preparation, medication management and safety controls.
- Created seasonal sales plans with varying stock and promotional strategies.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Identified new business development opportunities to achieve consistent growth.
- Maintained high standards of cleanliness throughout the pharmacy ensuring a hygienic environment.
Community pharmacist
EL Khouly Pharmacy
CAIRO, EGYPT
08.2024 - 08.2016
- Increased adherence to medication regimens with regular consultations.
- Promoted healthy lifestyles through preventative measures and education initiatives.
- Facilitated medication reviews with patients to improve compliance rates.
- Developed strategies to improve customer service standards.
- Coordinated home delivery services for elderly or housebound patients.
- Monitored new drugs given to patients to treat conditions, noting dosage, efficacy and side effects.
- Attended training workshops to enhance industry knowledge and sales techniques.
Education
Bachelor of Pharmacy - Pharmaceutical Sciences
MISR UNIVERSITY FOR SCIENCE & TECHNOLOGY
EGYPT 09.2009 - 06.2014
Skills
- Patient education
- Effective communication techniques
- Customer relations
- Sales expertise
- Multi-Tasking capability
- Leadership excellence
- Pharmacy operations
- Commitment to tasks
- Rapid learner
Languages
English
Fluent
Arabic
Native
Certification
PHARMACOTHERAPY , 2015 MUST -6TH OF OCTOBER EGYPT
CATEGORY MANAGEMENT FOR BEGINNERS , MARKETIZIR ACADEMY
LEADERSHIP AND TEAM DEVELOPMENT , INTERNATIONAL BUSINESS MANAGEMENT INSTITUTE BRLIN . GERMANY
Timeline
Community pharmacist
EL Khouly Pharmacy
08.2024 - 08.2016
Senior pharmacist
United Pharmacy
09.2022 - Current
Pharmacy manager
AL Wasfah Pharmacy
10.2016 - 08.2022
Bachelor of Pharmacy - Pharmaceutical Sciences
MISR UNIVERSITY FOR SCIENCE & TECHNOLOGY
09.2009 - 06.2014