SHAHEEN KHAN
Mumbai,India
Summary
Accomplished professional with extensive expertise in export-import documentation and customs, air freight operations, and logistics support. Demonstrates proficiency in office administration, executive assistance, and client relationship management. Adept at invoicing and billing operations, records keeping, and Outlook email system mastery. Possesses strong skills in basic accounting, administrative support provision, Excel, incoming call management, professionalism, team leadership and staff supervision. Experienced in account recovery and billing operations as well as travel and ticketing operations management. Skilled in vendor and shipping line coordination. Committed to enhancing operational efficiency and delivering exceptional customer service while pursuing continuous professional growth.
Overview
1
1
Certification
24
24
years of professional experience
Work history
Logistic Office Administrator,
InterCont Freight Liner Pvt. Ltd.
Mumbai, India
2002.01 - Current
- Streamlined office operations, managing strict exporter documentation and swift coordination with major shipping lines
- Served as an Executive Assistant to the Senior Management, handling calendars, corporate communication, and strategic follow-ups
- Supervised and trained junior team members, documentation clerks, and filing staff to maximize daily operational efficiency
- Managed account recovery pipelines and maintained high client retention through professional communication
- Maintained 100% attendance and work consistency during critical lockdown periods to support continuous air freight workflows
- Conducted risk assessments to prevent potential supply chain disruptions.
- Resolved logistical issues promptly, minimising disruptions in operations.
- Monitored key performance indicators of the logistics department regularly.
- Participated in logistics strategy meetings, offering insightful input.
- Negotiated shipping rates, reducing operational costs.
- Managed transportation schedules to ensure prompt deliveries.
- Improved inventory management with regular audits and stock updates.
- Supported the implementation of eco-friendly logistics practices.
- Tracked shipments using advanced logistics software tools.
- Liaised with warehouse staff for effective space utilisation.
- Established good relationships with external transport providers.
- Streamlined supply chain activities by implementing efficient logistics procedures.
- Collaborated with sales team to manage product availability during peak periods.
- Coordinated with suppliers for timely delivery of goods.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
Customer Service Executive
Murshid Tours & Travel
MUMBAI, INDIA
2020.04 - 2021.09
- Managed crucial travel documentation, ticketing support, and complex customer queries during high-traffic seasons like Ramzan
- Coordinated schedules and travel logistics smoothly for international travellers
- Delivered exceptional service to increase customer loyalty.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Improved company processes by analysing customer feedback and service trends.
- Operated switchboard systems successfully to manage high call volumes.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Assisted in training new staff to ensure consistency in service delivery.
Healthcare Support Specialist
Hospital Care Assistant
MUMBAI, INDIA
2019.01 - 2021.01
- Provided critical operational support to hospital staff, managed basic patient needs, and maintained general care schedules under pressure
- Coordinated with medical professionals on player conditions, promoting all-round healthcare support.
- Provided emotional support during challenging situations; instilled resilience in pupils.
- Fostered warm relationships with families, providing supportive childcare services.
- Maintained discipline and safeguarded health of supported child while completing school activities.
- Provided emotional support to anxious patients, promoting a calming atmosphere within the clinic.
- Coordinated logistical support for field operations.
Education
Certification - Export-Import Management
Welingkar Institute (WeSchool)
Mumbai, IndiaBachelor of Arts (B.A.) - ARTS
Allahabad University
Skills
- Export-Import Documentation & Customs
- Air Freight Operations & Logistics Support
- Office Administration & Executive Assistance
- Client Relationship & Customer Service
- Invoicing and billing familiarity
- Records keeping efficiency
- Outlook email system mastery
- Basic accounting capability
- Administrative support provision
- Excel
- Incoming call management
- Professionalism
- Team Leadership & Staff Supervision
- Account Recovery & Billing Operations
- Travel & Ticketing Operations Management
- Vendor & Shipping Line Coordination
Certification
Certification in Export-Import Management – Welingkar Institute (WeSchool), Mumbai (Completed)
LANGUAGES
Hindi & Urdu (Native/Fluent)
English (Professional Working Knowledge)
Certificate Program in Export Import Management
- This certificate is awarded to Khan Shaheen Jabeen for having successfully completed the Certificate Program in Export Import Management in the year 2025 with 'A' grade.
- Dated the Seventeenth day of the Month November in the Year 2025
Affiliations
- Travel, Music & Reading Books
Relocation for Job Anywhere in Gulf
- I, am looking for logistic coordiantor job in Saudi Arabia or any Gulf Countries.
Timeline
Customer Service Executive
Murshid Tours & Travel
2020.04 - 2021.09
Healthcare Support Specialist
Hospital Care Assistant
2019.01 - 2021.01
Logistic Office Administrator,
InterCont Freight Liner Pvt. Ltd.
2002.01 - Current
Certification - Export-Import Management
Welingkar Institute (WeSchool)
Bachelor of Arts (B.A.) - ARTS
Allahabad University