Mohamed Shafeeque Kalathingal Pathratt
Hail,Saudi Arabia
Summary
Professional with extensive experience in multi-unit operations management, achieving significant sales growth and consistently meeting KPIs. Expertise in decision-making and interdepartmental collaboration, underpinned by a strong foundation in retail operations. Proven skills in employee management, recruitment, and training, emphasizing mentorship to enhance team performance. Competent in budgeting, cost optimization, and inventory management, leveraging advanced POS systems and ERP solutions to drive efficiency.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Area Manager
Barns Coffee
Hail
01.2025 - 07.2025
- Led operations for multiple drive-thru and café branches, enhancing overall efficiency.
- Implemented Lean Six Sigma concepts to eliminate waste and streamline workflows.
- Coordinated staff allocation during branch closures, optimizing performance of underperforming units.
- Rolled out latest ERP systems across stores, improving operational integration.
- Supervised and appraised over 50 staff members, utilizing structured promotion evaluations.
- Managed budgets effectively, ensuring financial stability of designated area stores.
- Oversaw successful product launches, contributing to increased market share.
- Fostered a positive work environment, resulting in improved employee retention rates.
Area Supervisor
Barns Coffee
Tabuk and Hail, Saudi Arabia
01.2021 - 01.2024
- Oversaw daily operations for over five stores, ensuring compliance with SOP and quality standards.
- Streamlined supply chain coordination with approved suppliers to enhance efficiency.
- Optimized staff performance by identifying development needs and facilitating training.
- Delegated tasks effectively, resulting in improved team productivity.
- Served as point of contact for customer complaints, delivering swift resolutions.
- Maintained positive staff relations, achieving a 100% increase in retention rates.
- Collaborated with supervisors to share best practices and implement improvements during peak sales periods.
- Supervised operations to ensure timely achievement of all targets.
Department Store Supervisor
Al Sahab Supermarkets
Jeddah, Saudi Arabia
01.2020 - 01.2021
- Monitored daily store activities to resolve customer escalations efficiently.
- Achieved 10% sales increase during first month as supervisor.
- Ensured stock accuracy through collaboration with central warehouse.
- Fostered cohesive work environment by collaborating with sales associates.
Catering Supervisor
Grand Rasoi Restaurant
Baish, Saudi Arabia
01.2017 - 01.2020
- Coordinated catering events while overseeing workforce planning along with kitchen logistics.
- Ensured compliance with municipal regulations for food safety hygiene standards.
- Increased work flow efficiency by 50%
Shift Supervisor
Dunkin' Donuts
Bangalore, India
01.2016 - 01.2017
- Led shift operations to enhance efficiency and ensure seamless workflow.
- Conducted staff training sessions to improve skills and performance standards.
- Monitored daily sales and stock levels to optimize inventory management.
- Implemented suggestive selling techniques, achieved 25% improvement in add on sales.
Management Trainee
Le Meridien Hotels
Bangalore, India
01.2014 - 01.2015
- Maintained high standards of professionalism and ethics at all times.
- Utilized comprehensive training to enhance problem-solving abilities.
- Obtained 99% attendance during training period.
Education
Bachelor's Degree - Hospitality and Hotel Administration
IHM
India 06.2013 - 06.2016
Skills
- Multi-Unit operations management
- Sales growth & KPI achievement
- Interdepartmental liaison
- Microsoft office suite proficiency, POS Systems, ERP
- Staff recruitment and training
- Budgeting, Cost Optimization
- Inventory and warehouse management
- Franchise or Supplier coordination
Certification
- Lean Six Sigma White Belt, Certified
- Food Safety & Hygiene Training (Internal), Completed
- HACCP Certification, In Progress
Languages
English
Fluent
Arabic
Advanced
Hindi
Fluent
Tamil
Fluent
Malayalam
Native
Accomplishments
Certificate of Appreciation on performance for two years consecutively from Barns Coffee
Affiliations
- Volunteering at local events and food drives
- Travelling and Exploring cultures
Personal Information
- Iqama Status: Transferable
- Date of birth: 09/22/95
- Nationality: Indian
- Valid Saudi Driving License
Timeline
Area Manager
Barns Coffee
01.2025 - 07.2025
Area Supervisor
Barns Coffee
01.2021 - 01.2024
Department Store Supervisor
Al Sahab Supermarkets
01.2020 - 01.2021
Catering Supervisor
Grand Rasoi Restaurant
01.2017 - 01.2020
Shift Supervisor
Dunkin' Donuts
01.2016 - 01.2017
Management Trainee
Le Meridien Hotels
01.2014 - 01.2015
Bachelor's Degree - Hospitality and Hotel Administration
IHM
06.2013 - 06.2016
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