Mohamed Zahir Zainulabdeen

• Cultivated strong relationships with key organisations and professionals to support future business growth objectives.
• Improved profitability, developing pipeline using multiple sales channels and penetration strategies.
• Generated new leads and opportunities to maximise revenue.
• Monitored and analysed market trends and competitive offerings to identify opportunities for segment expansion.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.

• Assisted clients to select products or services best suited to needs.
• Handled multiple enquiries whilst maintaining outstanding customer service.
• Communicated technical feedback from field to upstream product management teams for product enhancements.
• Collaborated closely with technical support team for seamless transition from pre-sales to post-sales.
• Participated in trade shows, exhibitions and seminars to promote solutions.
• Cultivated and sustained strong relationships with stakeholders, customers and partners to enhance collaboration.
• Delivered high-level demonstrations of product range to showcase capabilities and functionalities.

• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Created and directed sales team training and development programmes.
• Achieved exceptional client satisfaction feedback and ratings.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Analysed sales to identify top-performing products.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Set highest personal performance standards for self.
• Carried out sales visits to current and prospective customers.
• Generated company growth through market expansion and sales.

Rotated merchandise and displays to feature new products and promotions.

• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Coached sales associates in product specifications, sales incentives and selling techniques.
• Championed adherence to operational best practices and company policies.
• Evaluated sales trends and identified growth areas to increase profits.
• Set daily priorities and communicated targets, motivating teams to achieve them.

• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Planned and managed resources and budget to support and deliver objectives.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Acted as point of contact for high-level queries and represented team at senior leadership meetings.

• Streamlined processes to improve and optimise office operations.
• Planned revenue generation strategies designed for growth.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Handled negotiations with outside vendors and service agencies to meet group needs.