Mohammad Abunqirh

The below roles was applied in "Mobily FTTH Project , Go FTTH Project , Salam FTTH Project" ;

- Working as Sales Support and checking port availability , and activating sales contract after scanning and conforming.
- Prepare productivity reports for installation and sales and maintenance on daily and weekly , monthly bases.
- Analyzing the KPI for the sales reps and FTTH Technicians on monthly basis.
- Back office support for FTTH troubleshooting for any technical cases for Installation and maintenance orders.
- Coordinating between the operation department and sales department to achieve the target for both.
- Communicating with FTTH SD for any urgent cases and applying a new procedure if that need.
- Validating installation and maintenance orders and escalated to the project manager to preparing monthly invoice.
- Quality assurance for teams uniform , installation quality , customer satisfaction.
- Assistance and validation for archiving process.

- Managing the procedures and applied on the Go FTTH felid teams , and the back office support .

- Monthly KPI Report for Installation Teams .

- Daily and Monthly Report for Installation and Maintenance .

- Involved in troubleshooting cases for FTTH services and escalate the complicated cases to related Dep .

- Daily checking of the quality assurance for Installation and teams equipment .

- Communicate with the related Dep for monthly billing , technical issues .

- Managing the archiving process and validate the monthly report for the billing procedure .

- English Call Center for VIP Customers such government and international firms .

- Troubleshooting for DSL and FTTH ,GIS as customer care side .

- Follow-up the technical tickets exceed it 24 hours and checking with concern dep to finalize the cases ASAP .

- Follow-up with the customers all the kinds of finance complains .