Mohammad Amir Mumtaz
Riyadh,KSA
Summary
Accomplished professional with expertise in fleet optimisation and management systems, enhancing communication efficiency and route mapping software utilisation. Demonstrates proficiency in driver training and development, ensuring adherence to safety regulations and GPS system expertise. Proven track record in team leadership, scheduling, dispatching, budget control, and supplier relationship management. Adept at route optimisation understanding and dispatch planning mastery. Committed to advancing operational excellence within the transportation sector.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Transport & Distribution Supervisor
Keeta
Riyadh, Saudi Arabia
2025.03 - Current
- Assign routes and orders to drivers/couriers
- Coordinate between warehouse, operations team, and drivers & Handle driver attendance, roster, and shift planning.
- Managed daily grocery last-mile delivery operations to ensure timely dispatch and customer satisfaction.
- Supervised dispatch activities for dark store and grocery delivery operations in high-volume environments.
- Coordinated rider allocation and route planning for fast and efficient grocery order fulfilment.
- Monitored real-time grocery deliveries to maintain SLA and on-time delivery performance.
- Ensured smooth coordination between warehouse pickers, packers, and delivery riders.
- Controlled dispatch flow for fresh, frozen, and FMCG grocery products while maintaining delivery standards.
- Reduced delayed and failed grocery deliveries through proactive operational monitoring and issue resolution.
- Managed rider attendance, shift scheduling, and daily productivity to meet operational targets.
- Maintained accurate tracking of grocery orders, delivery status updates, and rider performance.
- Handled customer escalation cases related to grocery delivery delays, missing items, and service issues.
- Ensured compliance with company SOPs, hygiene standards, and operational policies during dispatch operations.
- Conducted daily team briefings to improve delivery efficiency, rider discipline, and service quality.
- Coordinated with store operations and inventory teams to support smooth order processing and dispatch readiness.
- Improved operational efficiency through effective manpower planning and workload distribution.
- Prepared daily operational reports including order volume, dispatch performance, and delivery success rates.
- Monitored KPIs such as on-time delivery, rider utilization, order completion rate, and customer satisfaction.
Fleet Supervisor
Aiduk Company
Central Region, KSA
2023.02 - 2025.02
- Route Planning and Optimization: Develop and optimize transportation routes to ensure timely and cost-effective delivery of goods within the assigned region
- Fleet Management: Oversee the management and maintenance of the company's fleet of vehicles, including scheduling regular maintenance, inspections, and repairs
- Driver Management: Recruit, train, and supervise drivers, ensuring compliance with company policies, safety regulations, and relevant laws
- Performance Monitoring: Monitor the performance of drivers and vehicles, tracking key performance indicators (KPIs) such as on-time delivery, fuel consumption, and vehicle utilization
- Coordination with Operations: Collaborate with other departments such as operations, warehousing, and customer service to ensure seamless coordination of transportation activities with overall logistics operations
- Compliance and Safety: Ensure compliance with transportation regulations and safety standards, including proper documentation, licensing, and adherence to driving regulations
- Cost Control: Monitor transportation costs and identify opportunities for cost reduction through efficient route planning, fuel management, and optimization of resources
- Customer Communication: Serve as a point of contact for customers regarding transportation-related inquiries, issues, and complaints, ensuring excellent customer service and satisfaction
- Risk Management: Identify potential risks and develop contingency plans to mitigate disruptions in transportation operations, such as adverse weather conditions, traffic congestion, or vehicle breakdowns
- Reporting and Analysis: Prepare reports and analysis on transportation performance, including KPIs, cost analysis, and operational efficiency, providing insights and recommendations for improvement to management
Operation Team Leader
iMile Logistics
Riyadh, KSA
2021.01 - 2023.02
- Managing inbound, outbound and in-house daily operation
- Assisted Dispatching & Sorting teams with implementing new recommendations and revising
- Instructions for staff Helped organizations improve customer satisfaction and achieve measurable results
- Maintained neat and clean inventory areas in line with health and safety policies
- Trained warehouse staff to maintain inventory & Follow SOPs
- Optimized efficiency of stock operations using data from handheld scanners
- Collated logistics-related information for analysis and process improvement
- Generated different reports for performance review and analysis
- Spoke to customers to resolve problems and answer questions.
- Developed team communications and information for meetings.
Education
Bachelor of Arts - General
Government Fareed Bakhsh Degree Science College
Faisalabad, PakistanSkills
- Fleet optimisation
- Fleet management systems
- Communication efficiency
- Route mapping software
- Driver training and development
- Safety regulations knowledge
- GPS system expertise
- Team Leadership
- Scheduling and dispatching
- Budget control
- Supplier relationship management
- Route optimisation understanding
- Dispatch planning mastery
Certification
3 months Certificate in MS Office and Excel, 2013
Languages
Arabic
Advanced
Urdu
Fluent
English
Upper intermediate
Timeline
Transport & Distribution Supervisor
Keeta
2025.03 - Current
Fleet Supervisor
Aiduk Company
2023.02 - 2025.02
Operation Team Leader
iMile Logistics
2021.01 - 2023.02
Bachelor of Arts - General
Government Fareed Bakhsh Degree Science College