Mohammad Shabbir
Diriya, King Abdul Aziz Road Riyadh,Saudi Arabia
Summary
Results-driven Housekeeping Management professional with over 12 years of international experience across hospitality (Hotel), healthcare, Seafarer and facility management sectors in Saudi Arabia, Europe, Middle east & India.
Proven ability to manage large teams (120+ staff), maintain high standards of cleanliness, hygiene, and guest satisfaction in VIP and high-demand environments. Strong expertise in housekeeping operations, inspections, staff training, and service quality improvement.
Hotel Management, Project Management professional (USA), Basic Safety Course, GP Rating Marine(STCW) and BICSc (UK) certified professional with strong leadership, problem-solving, and organizational skills, seeking to contribute to a high-standard cruise hospitality environment.
Overview
13
13
years of professional experience
Work History
Housekeeping Manager - VIP Accommodation & Lounge
EFSIM Company
Riyadh, Saudi Arabia
08.2023 - Current
- Managed housekeeping operations for VIP accommodation and premium airport lounge facilities, ensuring exceptional service for high-profile guests.
- Ensure high standards of cleanliness, hygiene, and presentation for VIP and high-profile guests.
- Supervised and led team of 120–150 staff, fostering a collaborative environment to achieve high standards of service and efficiency.
- Conduct regular inspections and audits to ensure compliance with SOPs and safety standards.
- Handled guest feedback and resolved issues promptly, enhancing guest satisfaction and loyalty.
- Coordinated with clients and departments for smooth service delivery.
- Managed inventory, supplies, and housekeeping resources efficiently.
- Drive continuous improvement in service quality and operational efficiency.
Housekeeping Manager - Neom Hospital
EFSIM Company
Neom, Saudi Arabia
05.2023 - 08.2023
- Ensured infection control, hygiene standards, and compliance with healthcare protocols
- Conducted inspections to uphold cleanliness and ensure regulatory compliance, contributing to patient safety.
- Oversaw housekeeping and soft services operations in hospital environment, ensuring high standards of cleanliness.
- Supervised staff and facilitated training on safety and cleaning procedures, enhancing team competency.
- Managed waste disposal and sanitation processes effectively.
Housekeeping Manager
Hotel Seabank 4 Star
Mellieha, Malta
01.2023 - 03.2023
- Supervised staff and ensured high standards of cleanliness in guest rooms and public areas.
- Conducted inspections to uphold hygiene standards and improve cleanliness.
- Oversaw cleaning and housekeeping operations, ensuring adherence to hotel standards.
- Addressed guest requests, delivering quality service to enhance overall satisfaction.
Housekeeping Manager
Hotel Crown Plaza
Dammam, Saudi Arabia
11.2016 - 10.2022
- Managed housekeeping operations across rooms, public areas, and VIP sections to uphold cleanliness standards and enhance guest satisfaction.
- Supervised and trained housekeeping staff, ensuring adherence to service standards and fostering a culture of excellence.
- Conducted regular inspections to ensure cleanliness and compliance with SOPs.
- Resolved guest complaints promptly, contributing to improved guest experiences and satisfaction ratings.
- Managed inventory, supplies, and scheduling.
Housekeeping Supervisor
Hotel Ista
Erbil, Kurdistan
09.2014 - 09.2016
- Supported housekeeping operations for guest rooms and public areas, ensuring high standards of cleanliness and organisation.
- Upheld cleanliness and hygiene standards, contributing to a safe and welcoming environment for guests.
- Collaborated with team to deliver exceptional guest service, enhancing overall guest satisfaction.
Ordinary Seaman
Bander Cargo Ship
Dubai, Dubai
06.2013 - 08.2014
- Ensured cleanliness and hygiene, contributing to overall guest satisfaction.
- Managed housekeeping and soft services operations to maintain high standards of cleanliness.
- Coordinated with maintenance team to resolve issues promptly, minimising disruption.
Education
Bachelor's degree - Hotel Management & Tourism
Annamalai university
India01-2013
Diploma in Computer Application - Computer Application
A P cyber-Vision
IndiaDiversey & Supervisory Skills Certifications -
Ecolab
Saudi ArabiaBICSc Certified - Cleaning Science
BICSc
UKDiploma in BCCA Certification - Cleaning
Alison
UKPMP Certified - Project Management Professional Course
PMI
USAGP Rating - GP Rating Seaman
Barter Maritime Academy
Thailand BangkokSkills
- Housekeeping Operations Management
- Inspection & Quality Control
- Safety compliance
- Inventory & Cost Management
- Budget Management
- Complaint Handling & Resolution
- Guest Experience & Service Quality
- Staff training
- Facility Management Systems (CAFM)
Languages
Hindi
First Language
English
Advanced
C1
Arabic
Upper Intermediate
B2
Personal Information
Passport Number: T9286414
Valid USA B1/B2 Visa - 2034
Timeline
Housekeeping Manager - VIP Accommodation & Lounge
EFSIM Company
08.2023 - Current
Housekeeping Manager - Neom Hospital
EFSIM Company
05.2023 - 08.2023
Housekeeping Manager
Hotel Seabank 4 Star
01.2023 - 03.2023
Housekeeping Manager
Hotel Crown Plaza
11.2016 - 10.2022
Housekeeping Supervisor
Hotel Ista
09.2014 - 09.2016
Ordinary Seaman
Bander Cargo Ship
06.2013 - 08.2014
Bachelor's degree - Hotel Management & Tourism
Annamalai university
Diploma in Computer Application - Computer Application
A P cyber-Vision
Diversey & Supervisory Skills Certifications -
Ecolab
BICSc Certified - Cleaning Science
BICSc
Diploma in BCCA Certification - Cleaning
Alison
PMP Certified - Project Management Professional Course
PMI
GP Rating - GP Rating Seaman
Barter Maritime Academy