To work in an environment that is conducive to professional advancement. I am looking forward to a position in IT Sr, Analyst in which I can apply my experience and Programming & Technical exposure in the field of Information Technology.
Hi, I’m
Mohammad Arshad Ali
Jubail,Eastern Province
Summary
Overview
20
years of professional experience
Work history
SABIC Arabian Petrochemical Company
IT Sr, Analyst
06.2006
Job overview
- Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices
- Enabling access to & sharing of information with group members
- Facilitate group meetings
- Being aware of the needs of the group as a whole
- Be a positive role model for others
- Availability of time to commit to the group
- Being accepting, empathic and supportive to others
- Main ting the more than 20000 clients computers and troubleshooting and monitoring the user issue’s in high level and low level cases, Managing the reports as well as support for local and global users
- Managing the vendor, as well as client issue
- Manage the level 1 and helpdesk support team productivity to achieve the agreed department / function KPI
- User Support team management experience monitoring the reports and calls managing the whole team group more than 25 employees in IT helpdesk team
- Using by REMEDY client application troubleshooting the Helpdesk cases
- With the required service level components, standards and develop the team to ensure superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontlines and Management To offer creative solutions
- People Management, including all IT related issues, as well as staff development
- To manage the vendors and taking care for clients issue
- Training and development of staff
- Initiate improvements in the IT Help Desk & IT Support tools, process, and steering mechanisms
- Coordinates training and orientation for new introduced technology and systems
- Contribute to the development of appropriate IT security policies, processes, systems, standards, procedures and internal controls related to application servers in line with the corporate IT Security framework
- Identify and assess security risks and assist in implementing measures to manage and mitigate all identified risks and audit findings related to end user support function
- Proactively monitor the delivery of the level 1 and helpdesk support function according to approved policies and procedures, user requests, SLA’s, and maintenance schedule
- Develop and maintain a documented road map for level 1 and helpdesk support function, ensuring that these plans are understood and followed by members of the team
- Any special assignment from line manager or IT senior management
- Following on-call during interrinption services, sending alart SMS & Email to IT higher mangagemnt as well as services owers
- Supporting Golbal users ( saudi arab, America, Europe and Asia )
- Suppurting ERP –SAP, Engineering application ,MS-office Etc.
Arabian Petrochemical Company
Network Support Engineer
06.2004 - 01.2006
Job overview
- Attending the user calls, By using Remedy Software
- Creation a Trouble Tickets & Attending the Trouble tickets
- Configuration Remote Access Services and Dialup Connections
- Installing The New Networks and making the Crimping & Cabling, RJ-45 & Fiber cables
- Making the active ports from hub side
- Checking the connectivity’s for LAN settings
- Maintaining The Switches & Routers CICSO & 3com series
- Adding The Pairgans ( Lan modem ) Using Lease Line
- Creating the VPN users and giving the permissions
- Giving the permission for internet access, and troubleshooting
- More about network side taking care the troubleshooting etc.
SAUDI ARABIAN OIL COMPANY (A R A M C O) DHAHRAN (Medical Dept)
System Administrator /Workstation support
05.2003 - 06.2004
Job overview
- Installing the servers windows 2000 and 2003 servers
- Creating the new user accounts in active directory
- Giving the permission to log on to domain
- Trouble shooting the user access issue’s
- Marinating the all servers, like application server,cad,and others servers
- Taking the backup from servers daily and weekly in to Tape Drives
- Installing the New Printers, like HP,Lexmark and configuration the Jet direct box
- Running the patches to clients , from sms
- Updating the latest patches in antivirus
- Adding the new pc’s into Domain
- Installing and configuration of client applications like SAP,Mainframe,Citrix
- Implementing Anti virus software solutions
- Call Report analysis and proper Documentation
- Creating users, Groups, Computer accounts, file system security & Network Management on windows 2000 platform
- Configurations and Administration of windows 2000
- Administration of Active Directory Services
- Resting the user password, Creating new profiles etc
- Taking the user backup to Personal folders & Effectively involve in teamwork.
SAUDI ELECTRICITY COMPANY (S C E C O) – EASTERN REGIONDAMMAM
IT Helpdesk support Engineer
04.2002 - 04.2003
Job overview
- Maintain more than 3000 Hp,Compaq,Ibm and Dell system
- Attending The customer calls and trouble tickets
- Connecting the user pc by Remote Access troubleshooting the user issue in ms-outlook and other software’s
- Installing the local and lan printers
- Making new images using GHOST applications and tools
- Repairing the printers and hand held devices
- Installing the pam taps and I-mates to client pc’s
- Troubleshoot the laptop and desktop’s
- Installing The New Networks and making the Crimping & Cabling, RJ-45 & Fiber cables
- Adding the New clients into the Network & Changing the Domain
- Assigning the static IP Address
- Using The Remedy Software To Attend The User Calls
- Installing The New Computers and laptops DELL,COMPAQ,HP,IBM & others brands
- Troubleshooting The Users Attending The User Calls
- Installing The New Software & Operating WIN-2000,WIN-XP, MS-OFFICE & All
- The Outlook users installation and troubleshooting, Intranet, Internet
- Help Desk Support Etc.
Ultra Soft & InformaticsHyderabad
Network Administrator
07.1999 - 02.2002
Job overview
- Implementing Microsoft proxy server
- Installation & Administrating of windows NT 4.0
- Installation and configuring DHCP, DNS servers
- Backup and restoring Data
- Installation of Network Printers
- Implementing trust relationship between domains, users and resource level auditing for security maintenance.
Sanguine Info sys Pvt. Ltd.Hyderabad
Systems Engineer
07.1998 - 06.1999
Job overview
- Networking & Cabling, NT Installations Network Troubleshooting
- Internet Installations
- MS-Outlook users installation and troubleshooting
- Analyze and correct system performance problems
- Setup and maintain Dot-Matrix, DeskJet, and LaserJet Printers
- Customizing network connectivity
- Perform Data backups
- Operation system and networking implementing client/server technology for distributed system
- Maintenance of Computer Hardware, software and troubleshooting.
Master Chip ComputersNizamabad
Computer Hardware & Customer Support Engineer
08.1997 - 06.1998
Job overview
- All hardware maintenance of Computers PCs 80486 & Pentiums P-II 450 MHz, P-III 450 MHz based systems, Maintenance Of Pc’s Printers
- Assembling and trouble shooting systems
- Maintenance of Computer Hardware, software and troubleshooting
- Installation of Software Application Programmes
- E.g
- Visual basic, FoxPro
- Installation of Networks in Companies
- E.g
- Win NT, Novell
- Ethernet Based NetWare LANs Network infrastructure 10 BaseT Ethernet LANs IPX/SPX, TCP/IP protocols
- Installation, configuration and updating of operating systems and application software’s on desktop computers under DOS, Windows 3.1, Windows 95, and Windows NT WS.
Education
University overview
- M.C.A , Master Of Computer Application
- B. Com Computers, Bachelor of commerce
- PGDCA: Post Graduate Diploma In Computer Application
- D.C.H.E.N Diploma in Computer Hardware Engineering & Networking from Crescent Computers Ltd.
- Microsoft Windows vista Certified Professional
- Microsoft certified Technology Specialist (MCTS)
- Microsoft Certified Professional (WINDOWS 2000 ACCELERATED)
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Professional (MCP)
- Microsoft Certified Professional + Internet (MCP+I)
- Cisco Certified Network Associate (CCNA) – Trainee from Zoom Tech Hyderabad
- A+ CERTIFIED PROFESSIONAL Hardware & Software
- Customer Relation Management (CRM)
- CompTIA A+ Certified (Essentials and IT Technician)
- Certificate for completion for ITIL 4
Skills
- MS-DOS 622, Windows 95/98/ME/2000/Xp,Novell41, Windows NT 40, Advance Server 2000, 2003, Windows Longhorn & Windows Vista,win-11 etc
- Dbase IV, FoxPro, Oracle, SAP
- MS Office & Xp, MS Word, MS Excel
- Visual Basic, Basic, COBOL, SAP
Custom
Custom
- Best performances in IT Service 2008
- Completing excellent 10 Years
- Appreciations for well managing Helpdesk Team
Personal Information
Personal Information
Nationality: IndianTimeline
IT Sr, Analyst
SABIC Arabian Petrochemical Company
06.2006
Network Support Engineer
Arabian Petrochemical Company
06.2004 - 01.2006
System Administrator /Workstation support
SAUDI ARABIAN OIL COMPANY (A R A M C O) DHAHRAN (Medical Dept)
05.2003 - 06.2004
IT Helpdesk support Engineer
SAUDI ELECTRICITY COMPANY (S C E C O) – EASTERN REGION
04.2002 - 04.2003
Network Administrator
Ultra Soft & Informatics
07.1999 - 02.2002
Systems Engineer
Sanguine Info sys Pvt. Ltd.
07.1998 - 06.1999
Computer Hardware & Customer Support Engineer
Master Chip Computers
08.1997 - 06.1998
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