Mohammed Abdul Qadar
Riyadh,KSA
Summary
Experienced IT professional specializing in support engineering, focusing on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilizing various tools and methods to enhance user experience and maintain robust IT infrastructure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT system administrator
SMSA
Riyadh, KSA
01.2020 - 03.2025
- Ensured seamless system operations by providing expert technical support (Service desk, JIRA)
- installation, configuration, and maintenance of hardware and software systems(Ninja One, SCCM)
- Configured and maintained Cisco routers, switches, and firewalls to secure enterprise networks(Cisco,Fortinet,Checkpoint)
- Deployed, configured, and managed Azure and Google Cloud environments (Azure, GCP)
- Managed Active Directory (AD) for user provisioning, group policies, and access control
- Established effective backup systems for data recovery and protection (Commvault Backup)
- Coordinated IT projects, ensuring timely completion and success (MS project,MIRO)
- Streamlined threat detection with introduction of advanced cybersecurity tools(Darktrace AI,Trendmicro,Splunk SIEM)
Helpdesk engineer
SMSA
Riyadh, KSA
01.2016 - 01.2020
- Led L1/L2/L3 IT support, ensuring 99.9% system uptime and reducing incident resolution time by 40%
- Resolved diverse operating system challenges on Windows, macOS, and Linux
- Implemented remote support solutions using tools like TeamViewer, AnyDesk, and SCCM
- Manage network components and hardware, ensuring seamless connectivity and functionality
- Collaborated with other IT professionals to ensure seamless integration of new systems.
- Installed new software for users and monitored version and patch update requirements.
Desktop Support Engineer
FedEx
Jeddah, KSA
05.2013 - 01.2016
- Delivered reliable, high-quality technical support to an average of 80 users daily.
- Used ticket systems to answer queries and resolve desktop issues.
- Troubleshot and repaired hardware problems for improved system performance.
- Installed and configured new desktops to meet business requirements.
- Deployed software applications efficiently via Microsoft SCCM, boosting productivity.
Education
Bachelor of Science - Information Technology
Staffordshire University
Skills
- Ticketing system operation
- Remote support expertise
- Software installation and maintenance
- Hardware repair and upgrading
- OS installation and upgrading
- Project Management
- Active Directory
- Data backup and recovery
- Network administration
- MS Office applications support
- Server maintenance
- ITIL knowledge
- Team Leadership
- Firewall administration
- Cloud computing
- Cybersecurity expertise
Accomplishments
- Developed an IT Helpdesk System reducing ticket resolution time and streamlining IT support operations
- Implemented and managed Darktrace AI, enhancing threat detection and response
- Executed NinjaOne RMM management to streamline patch processes and endpoint monitoring, achieving significant operational gains
- Designed and configured Commvault Backup for automated cloud and on-prem backup strategies, ensuring data integrity and recovery
- Implemented Splunk SIEM, transforming security event monitoring, resulting in a 40% faster incident response
- Aided the migration of on-prem workloads to Huawei Cloud, optimizing performance, cost, and security
- Deployed Cisco Call Manager, Jabber, and VPN, enhancing secure communication capabilities for remote teams
- Deployed Trend Micro Deep Security across all systems, fortifying endpoints and networks, slashing cyber threats by 30%
- Deployed and managed virtualized environments using VMware, Hyper-V, and Windows Server, optimizing server utilization and reducing infrastructure costs
- Administered Windows Server environments, ensuring optimal uptime and seamless deployment for diverse applications
- Configured, deployed, and supported Microsoft 365, including Exchange, SharePoint, and OneDrive, enhancing collaboration and productivity across the organization
Certification
- Saudi Council of Engineers, 722361, Cisco Certified Network Associate (CCNA)
- Fortinet Certified Associate Cybersecurity (FCA), Checkpoint Certified security administrator (CCSA)
- Microsoft Azure Admin Associate (MCA), Google Cloud Certified Associate Cloud Engineer (GCP)
- Project Management Professional (PMP), IT Infrastructure Library (ITIL V4), ISO 27005
Languages
English
Proficient (C2)
Arabic
Intermediate
Hindi
Intermediate
Urdu
Intermediate
Timeline
IT system administrator
SMSA
01.2020 - 03.2025
Helpdesk engineer
SMSA
01.2016 - 01.2020
Desktop Support Engineer
FedEx
05.2013 - 01.2016
Bachelor of Science - Information Technology
Staffordshire University
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