Ziyad S. Almani

Responsible for leading the Training and Quality function at Bdeal, focusing on operational excellence through workforce development, standardized processes, and performance systems.

Key Responsibilities:

- Designing and delivering structured training programs for technicians, service advisors, and branch managers.

- Developing onboarding frameworks and SOPs to ensure consistent operations across all branches.

- Establishing quality control systems to improve service accuracy, reduce repeat issues, and enhance customer satisfaction.

- Conducting performance evaluations, skills gap assessments, and coaching plans.

- Tracking service quality, training effectiveness, and operational compliance through measurable systems.

- Aligning training and quality initiatives with business goals and KPIs in collaboration with senior leadership.

Specialized in programming and configuring Ford vehicle ECUs to optimize system performance, enable advanced features, and resolve complex electrical and software-related issues, while ensuring safety, reliability, and compliance with manufacturer standards.

Key Responsibilities:

- Programming, updating, and configuring ECUs across various Ford vehicle models.

- Diagnosing and resolving electrical, software, and module communication issues.

- Enabling advanced and hidden features to enhance vehicle functionality and customer experience.

- Performing advanced calibrations, coding, and module configurations using professional diagnostic tools.

- Ensuring high standards of quality, safety, and performance in all programming operations.

In addition to my primary role as Training & Quality Manager, I was assigned as Acting Regional Branches Manager, where I led the operational performance, service quality, and alignment across multiple branches during a critical period.

Key Responsibilities:

- Overseeing day-to-day operations across all branches to ensure consistency, compliance, and operational excellence.

- Supporting and guiding branch managers through direct coaching, performance follow-ups, and KPI reviews.

- Ensuring the effective implementation of approved SOPs and operational standards across all locations.

- Coordinating closely with Training and Quality teams to address performance gaps and improve service outcomes.

- Monitoring branch performance metrics and leading corrective action initiatives where required.

- Supporting business continuity, stability, and performance during the assigned management period.

- Ensuring customer satisfaction through adherence to service standards and timely issue resolution.

- Maintaining alignment between branch operations and company objectives, including revenue performance and cost control.

Responsible for monitoring and optimizing manufacturing processes to ensure operational efficiency, safety compliance, and product quality.

Key Responsibilities:

- Supporting continuous improvement initiatives across production operations.

- Assisting in the development and updating of standard operating procedures (SOPs).

- Training new operators on safety requirements and operational workflows.

- Collaborating with cross-functional teams to troubleshoot process issues and improve productivity.

This role built a strong foundation in process control, team coordination, and performance improvement, supporting a later transition into training, quality, and leadership functions.