Mohammed Alabbad

• · Managed and maintained IT network infrastructure, ensuring effective troubleshooting, installation, and configuration within both internal and external ecosystems
• · Working with latest technologies, including Azure Active Directory, to create and manage policies and application packaging while ensuring 100% compliance with defined standards.
• · Great knowledge of bit locker to encrypt system and maintain system Security.
• · Analyze user requirements to derive system specifications and ensure that systems will meet business needs.
• · Performs operational tasks to resolve all incidents/requests in timely manner and within agreed SLA.
• · Configured and managed Azure Active Directory (Azure AD) to enforce organizational security policies and access controls.
• · Collaborated with cross-functional teams to align IT policies with business requirements.
• · Served as VIP Support Engineer, delivering priority IT support to senior leadership and consistently meeting SLA commitments.
• · Installing and configuring computer hardware, operating systems, software (Applications), networks, multi-function printers and scanners.
• · Investigating, diagnosing, and solving Complex computer software and hardware faults.
• · Resolving issues and assigning advanced IT issues to appropriate group(s).
• · Following company policies, procedures, processes, and guidelines.
• · Documenting all issues in company Service Desk system.
• · Responding to service desk tickets in timely manner within agreed SLA.
• · Organizing, planning, and prioritizing multiple job activities.
• · Configuring and deploying Operating system in Laptops & Desktops.

• Assisted in scheduling staff and developing production plans.
• Communicated job expectations and supported team members in monitoring contributions.
• Contributed to development of workflow policies that enhanced efficiency while maintaining safety and quality.
• Liaised with upper management to report production issues and concerns.

• · Installed and configured Windows 7 and Windows 10 operating system
• · Configured, installed and troubleshoot hardware
• · Troubleshoot network connectivity in LAN/WAN environment for possible solution
• · Provided all kinds of support & training to the project users (like backups, planning for the upgradation & hardware support)

Assisted in coordinating desktop configuration, installation, and troubleshooting of hardware.

Supported monitoring of trouble ticket trends and relevant information to help resolve critical issues.

• Managed inventory of IT equipment, aiding in budget control.