Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Languages
Accomplishments
Timeline
Generic

Mohammed Alam Mukhtar

Retail Operation
Mumbai

Summary

To work in a challenging & professionally managed environment to exchange my skills and strive for excellence and to be adaptable to advanced technology in the areas of sales, marketing and operation in Retail industries to contribute my sincere, determined and dedicated services consistently to the goal set by the organization. To maximize retail sale and operating profit by exceeding customer expectation. To coach, guide, motivate, train and develop the sales team for excellent customer service. To control and facilitate the team effectively using people and operation to ensure that the company provides customers a safe, pleasant in stock shopping environment. An analytical and result oriented postgraduate with 28 years of rich, unique and all-inclusive experience in Retail in India and abroad. Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed. Results-driven Management professional with [Number] years of experience in [Type] operations, production management, organisational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.

Overview

27
27
years of professional experience
1
1
Certification

Work history

Operation Manager

SACO
02.2009 - Current
  • Ensure all managers in his department have personal objectives and KPI

Regional Operations Manager

Geant Hypermarket
Riyadh, Kingdom of Saudi Arabia
03.2004 - 01.2009
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased revenue by upselling and recommending products.

Country Manager

BMA International
Dammam, Kingdom of Saudi Arabia
06.1997 - 01.2004
  • Analysed financial data to track and achieve budget targets.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Managed and motivated high-performing teams for successful KPI attainment.

Education

Master is science - Botany

Bachelor in Mass communication & Marketing - undefined

Skills

  • PERSONAL TRAINING PROGRAMMES
  • Options Management Trainings
  • Selection Center
  • Situational Leadership Management
  • Feedback (positive-negative)
  • Performance and Development
  • Emotional Cycle of Change
  • Problem Solving/Team Building
  • Responsible-Accountable-Consulted-Informed (RACI)
  • Plan-Do-Review
  • Root Cause Analysis
  • Rapid Action Team
  • Effective Meeting Management
  • Communication Skill, Administration & Organizational Skills Man management & Interpersonal skills, Learning Skills & Training Skills
  • Multi-site operations
  • Inventory control
  • Relationship building
  • Marketing

Certification

Diploma in Entrepreneurship

Custom

UPON REQUEST

Personal Information

  • Date of birth: 08/24/65
  • Nationality: Indian
  • Marital Status: Married

Languages

English
Fluent
Arabic
Elementary

Accomplishments

  • Supervised team responsible for executing well on projects, leading to 25% increased revenue.
  • Upsold additional products, increasing monthly revenue 9%
  • Documented and resolved unaviliblity, contributing to customer satisfaction.

Timeline

Operation Manager

SACO
02.2009 - Current

Regional Operations Manager

Geant Hypermarket
03.2004 - 01.2009

Country Manager

BMA International
06.1997 - 01.2004

Master is science - Botany

Bachelor in Mass communication & Marketing - undefined

Mohammed Alam MukhtarRetail Operation