Mohammed Alberaiki

Al Jubail,Saudi Arabia

Summary

Driven and proactive, bringing exceptional communication and problem-solving skills to foster positive client relationships and streamline service processes. Demonstrated ability to manage customer inquiries and resolve issues, ensuring high satisfaction and operational efficiency. Dedicated to adding value and enhancing customer experiences in Customer Service role.

Overview

years of professional experience

years of post-secondary education

Work history

Customer service coordinator

Sadara Chemical Company

Jubail, Saudi Arabia

11.2015 - Current

Maintained an organised workspace for increased efficiency.
Improved customer satisfaction by addressing and resolving complaints promptly.
Worked effectively under pressure, maintaining high standards of service.
Kept records up-to-date for easy access and efficient service delivery.
Collaborated with colleagues for optimal issue resolution times.
Processed orders efficiently whilst focusing on accuracy and attention to detail.
Drafted KPI reports to inform management of trends, shortages and common complaints.
Collected and analysed customer feedback, contributing valuable insights to enhance service quality.
Collaborated with internal teams to coordinate service requests and guarantee overall customer satisfaction.
Guaranteed quality CRM data, performing database cleansing and update customer details.
Brainstormed ideas with clients and stakeholders to maximise project potential.

Education

Bachelor of Business Administration - System Track

Arab Open University

Dammam

08.2021 - 02.2025

Diploma - Executive Secretary

Institute of Public Administration

Jeddah

01.2013 - 06.2015

Skills

Data entry efficiency
Data analysis capabilities
Follow-Up procedures
Knowledge of shipping processes
Order processing

Customer account creation
System knowledge
Data flow and system mapping

Languages

English

Advanced

Timeline