Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Taha Abdullah Alnwayser

Jubail,Saudi Arabia

Summary

Personable professional with strong communication and problem-solving skills, dedicated to enhancing customer satisfaction in a service-oriented environment. Proficient in managing customer interactions and resolving issues efficiently, leading to improved service processes.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Customer Service Coordinator

Sadara Chemical Company
Jubail, Saudi Arabia
11.2015 - Current
  • Strengthened brand loyalty through exceptional problem-solving skills.
  • Maintained accurate customer records to enhance service efficiency.
  • Handled inquiries promptly, ensuring swift resolution of issues.
  • Liaised between customers and management to facilitate communication.
  • Demonstrated resilience under pressure while maintaining high service standards.
  • Responded to email enquiries, significantly boosting client satisfaction rates.
  • Collaborated with colleagues to optimise issue resolution timelines.
  • Collected and analysed customer feedback to drive improvements in service quality.

Trade Compliance Expeditor

Sadara Chemical Company
Jubail, Eastern Province
11.2015 - 07.2019
  • Facilitated meticulous planning to ensure on-time deliveries.
  • Reviewed purchase orders for accuracy prior to supplier submission.
  • Coordinated logistics to enhance delivery timescales.
  • Managed procurement activities to minimise supply chain disruptions.
  • Liaised with suppliers for timely product availability.
  • Streamlined workflow efficiency by scheduling project tasks effectively.

Education

Diploma - Networking

College of Technology
Al Ahsa, Saudi Arabia
02.2011 - 07.2013

Bachelor of Business Administration - Business Studies - System Track

Arab Open University
Dammam, Eastern Province
08.2021 - 02.2025

Skills

  • Data entry efficiency
  • Email communication
  • Multilingual fluency
  • Data analysis
  • Follow-up procedures, CRM proficiency
  • Microsoft Office Suite expertise
  • SAP System expertise
  • Database management, Report generation

Languages

Arabic
Native
English
Advanced

Certification

Obtained Certifications of

Customer-Focused Service

Teamwork

Organizational Culture

Problem Solving & Decision Making

Completed Fir extinguisher Training

Timeline

Bachelor of Business Administration - Business Studies - System Track

Arab Open University
08.2021 - 02.2025

Customer Service Coordinator

Sadara Chemical Company
11.2015 - Current

Trade Compliance Expeditor

Sadara Chemical Company
11.2015 - 07.2019

Diploma - Networking

College of Technology
02.2011 - 07.2013

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Taha Abdullah Alnwayser