Summary
Overview
Work History
Education
Skills
Websites
Timeline
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MOHAMMED ALDUBAIS

MOHAMMED ALDUBAIS

Al Khobar, Eastern Province,

Summary

Accomplished Consultant drives organizational improvements through leveraging expertise in analysis and problem root-solving. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Overview

9
9
years of professional experience

Work History

Solution Consultant

Apple
07.2020 - Current
  • Tracking weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Working alongside retail managers to enhance product presentations and advertising collateral.
  • Training and developing new sales team members in products, selling techniques and company procedures.
  • Recommending specific products to customers based on unique technical requirements of each.
  • Collecting customer satisfaction data via surveys and other measures.
  • Developing and delivered engaging sales presentations to convey product benefits.
  • Conducting product demonstrations to highlight features and redirect objections to positive aspects.
  • Coaching sales employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Managing partner branch accounts to retain existing relationships and grow share of business.
  • Exceeding sales quotas and increased profitability through effective sales strategy and business planning.
  • Compiling and analyzed data to determine approaches to improve sales and performance.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Collaborating with central management to implement continuous improvements and exceed team goals.
  • Engaging in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Technical Support Analyst

Teleperformance / Saudi Aramco
04.2018 - 07.2020
  • Performed troubleshooting hardware and software devices and coordinating with responsible teams and create trouble tickets reports.
  • Documented server & network problems in detail for Aramco employees including overseas teams.
  • Supported Aramco employees with access issues and provided solutions and guidance to all level of users including top level management teams.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Managed issues in mailbox including database /backups/ repair/recovery as well as filters, files creation and editing themes and routing emails

System Administrator

Bin Quraya Holding
07.2017 - 04.2018
  • Worked with ERP Infrastructure team to provide software solutions and make business runs more efficiently.
  • Assigned tasks to associates, staffed projects, tracked progress and updated stakeholders, partners and clients as necessary.
  • Worked with users to determine areas of technology in need of improved usability.
  • Provisioned new software and hardware for use, following established security policies.
  • Completed reports detailing network and systems performance and downtime issues which needed improvement.

Executive Trainee

Arab National Bank
06.2015 - 02.2016
  • Completed fresh graduate management program and assisted relationship managers to finance corporate sectors accounts of government, public and private organizations.
  • Assisted in coordinating with various divisions and departments in servicing of routine banking transactions.
  • Communicated lending decisions to customers.
  • Assisted in contacting clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.

Education

Bachelor of Arts - Information Systems & Technology

California State University
San Bernardino, CA
06.2014

Skills

  • Consultative solution techniques
  • Strong verbal communication skills
  • Training and Development
  • Business development capability
  • Troubleshooting / Remote access support
  • Ticket support system expert
  • Time Management & Product Knowledge
  • Technical Analysis experience
  • Customer service expert
  • Business Performance and Analysis
  • Market Trend Analysis
  • Performance Evaluations

Timeline

Solution Consultant

Apple
07.2020 - Current

Technical Support Analyst

Teleperformance / Saudi Aramco
04.2018 - 07.2020

System Administrator

Bin Quraya Holding
07.2017 - 04.2018

Executive Trainee

Arab National Bank
06.2015 - 02.2016

Bachelor of Arts - Information Systems & Technology

California State University

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MOHAMMED ALDUBAIS