Mohammed Al Qadheeb

• Define and execute technology strategy aligned with business objectives, supporting growth, expansion, and operational efficiency at scale
• Lead end-to-end country-level IT operations, ensuring the availability, performance, and scalability of mission-critical infrastructure across multiple operational sites
• Oversee 24/7 technology environments, maintaining high system uptime and operational continuity for large-scale logistics and fulfillment operations
• Manage and develop high-performing IT and engineering teams, including team leads and managers, fostering a culture of accountability, ownership, and continuous improvement
• Drove operational excellence initiatives, implementing ITIL best practices, automation, and process optimization to enhance service delivery and minimise downtime
• Lead complex, cross-functional technology programs and projects, ensuring timely delivery, budget adherence, and alignment with strategic priorities
• Act as the primary interface between global technology teams, business stakeholders, and external vendors, ensuring seamless collaboration and service integration
• Strengthen cybersecurity posture, risk management, and compliance frameworks, ensuring adherence to internal policies and regulatory requirements
• Oversee vendor management and service providers, driving performance, cost optimization, and service quality improvements
• Championed digital transformation initiatives, focusing on infrastructure modernisation, cloud adoption, and scalable technology solutions to support organisational growth
• Led incident management, root cause analysis, and disaster recovery planning to ensure business continuity and strengthen organisational resilience
• Consistently deliver technology services at scale, supporting high-volume operations in a fast-paced, mission-critical environment

Directing the complete overhaul of IT operations, ensuring alignment with organisational objectives while driving unparalleled efficiency across financial, administrative, and specialised sectors.

Establishing IT department from A to Z, establishing a comprehensive organisational structure, designing and implementing policies and procedures, and assembling a high-performing team to deliver seamless operations, drive innovation, and align with strategic organizational objectives.

Designing and enforcing robust IT policies, systems, and strategic frameworks in direct collaboration with executive leadership to future-proof the organization’s technological infrastructure.

Delivering high-impact employee IT services, resolving critical technical issues, streamlining system access, and enhancing productivity through innovative support mechanisms.

Leading transformative projects to develop and implement unified systems and advanced technologies, positioning the bank and its subsidiary at the forefront of the industry.

Spearheading and executing a comprehensive renewal of the bank’s contact centres, integrating a state-of-the-art unified communication system that seamlessly supports voice and non-voice channels such as Twitter, Snapchat, and WhatsApp, redefining customer interaction standards.

Transitioning critical services to a fortified disaster recovery infrastructure, guaranteeing uninterrupted operations, enhanced security, and organisational resilience in the face of challenges.

Engineering streamlined project execution methodologies, reducing personnel dependencies from 50 to an elite team of 3, while maintaining exceptional efficiency and cost savings.

Managing and mentoring a high-performing team of 20 IT specialists across key domains, including infrastructure, networking, databases, and design, ensuring flawless collaboration and technical excellence.

Driving daily IT operations with unwavering precision, ensuring seamless continuity and alignment with corporate objectives.

Engaging in strategic discussions to conceptualize and implement cutting-edge systems and unified projects that serve both the bank and its subsidiary, establishing a cohesive and scalable operational ecosystem.

Delivering high-level presentations in daily, weekly, and monthly CIO meetings, showcasing detailed progress reports, advanced analytics, and actionable recommendations to the executive board.

• Established performance benchmarks for new systems, ensuring objectives were met or exceeded post-implementation.
• Reported regularly on project data and kept leadership informed of progress.
• Arranged upgrades to hardware and software to maintain technological capabilities.

• Directed the team responsible for implementing the OCI Cloud Project, successfully launching a fully automated application targeting individual users. This innovative solution positioned the organization as one of the first in the market to deliver a fully automated app in this segment, reinforcing leadership and driving customer engagement.
• Led the project to create a fully automated auto-leasing application hosted on the cloud, eliminating human intervention, optimizing operational workflows, and significantly enhancing customer experience.
• Spearheaded key digital transformation initiatives that propelled the organization toward enhanced innovation, streamlined operations, and improved agility across departments.
• Supervised the comprehensive planning, design, and development of a cutting-edge system infrastructure and architecture, ensuring alignment with both organizational objectives and future scalability requirements.
• Delivered a secure and robust environment within a record timeline of four months, enabling the seamless operation of fully automated applications with zero human intervention.
• Engineered technological solutions that accelerated core business processes, reduced operational expenses, and ensured strict adherence to industry standards and regulatory requirements.
• Managed cross-functional teams specializing in cloud technology, networking, application development, and database management, driving collaboration, innovation, and exceptional results.
• Presented detailed reports to senior management, offering data-driven insights, strategic recommendations, and in-depth analyses of project milestones and performance metrics.

• Designed and implemented a comprehensive IT strategy and roadmap, aligning technological initiatives with organizational objectives to enhance operational efficiency and innovation.
• Core System Implementation: Led the deployment of a core customer information system, streamlining enterprise-wide data collection and analysis to support data-driven decision-making.
• Established and maintained IT governance frameworks to align IT operations with business goals, mitigate risks, and ensure compliance with industry standards and regulatory requirements.
• Directed the implementation of the Muqassa application, a key initiative under the Financial Sector Development Program aligned with Saudi Vision 2030, to facilitate the clearing of exchange-traded products.
• Unified governance, risk management, and technological innovation processes to ensure seamless adoption of advanced IT solutions while maintaining organizational compliance.
• Managed multidisciplinary IT teams, serving as the IT service owner for critical applications, and ensuring the delivery of reliable, scalable, and high-performance solutions across the organization.

• Led the integration of trade finance and financial systems during the merger of Alawwal Bank and SABB, ensuring seamless alignment of processes and data between the two entities.
• Identified organizational needs and opportunities, providing strategic recommendations to enhance business operations and support growth initiatives.
• Established and managed a specialized support team to handle corporate IT system issues, analyzing root causes and implementing long-term solutions to prevent future failures.
• Provided expert support to users of IT application systems, leveraging in-depth knowledge of business processes to optimize system usage and resolve complex issues.
• Conducted detailed analysis of business requirements in collaboration with cross-departmental teams, developing technical solutions to automate processes and enhance operational efficiency.
• Trained, mentored, and provided technical guidance to professional and technical staff, fostering a skilled workforce capable of executing business systems analysis effectively.