Mohammed Fehaid AL ESSA
Riyadh
Summary
Network Engineer seeking a challenging opportunity to apply technical expertise in routing, switching, network implementation, troubleshooting, and security within a dynamic IT environment. Passionate about maintaining reliable and secure network infrastructures, contributing to organizational success through practical problem-solving, innovative solutions, and continuous learning of emerging technologies.
Overview
1
1
Certification
Work history
IT
AL JOUF UNIVERSITY
SAKAKA
2025.01 - 2025.05
- Respond to IT support tickets submitted by university staff, faculty, and students via helpdesk systems.
- Diagnose and resolve hardware and software issues (computers, printers, projectors, etc.).
- Provide support for email systems, Wi-Fi access, and university portals.
- Escalate unresolved issues to higher-level IT staff when necessary.
- Follow up with users to ensure issues are fully resolved and documented.
- Maintain daily logs of technical issues and ticket resolutions.
- Assist in setting up computers and technical equipment for offices, labs, or classrooms.
- Support routine updates, backups, and system maintenance tasks.
- Provide basic user training and guidance when needed.
Education
Computer & Networks Engineering -
ALJOUF UNIVERSITY
/2019 - /2025
Skills
Technical Skills :
- Network Configuration & Trobleshooting
- Network Routing & Switching (VLAN, STP, OSPF, BGP, EIGRP)
- Hardware Troubleshooting & Performance optimisation
- Desktop support
- Software & Hardware installation
- Hardware installation & repair
Soft Skills :
- Time Mangment
- Communication Skills
- Teamwork
Certification
NDG LINUX ESSENTIALS - Cisco (2023)
CCNA INTRODUCTION - Cisco(2023)
CYBERSECURITY ESSENTIALS - Cisco (2024)
PROJECTS
Follow Me Robot:
designed and built a four-wheeled robot using RFID technology and Arduino to autonomously follow a person by detecting the signal from an RFID tag in 5 meter radius. The robot includes a mounted bucket or carrier that can be used in various fields such as healthcare, supermarkets, or personal assistance— especially to support the elderly in carrying items and improving.
Timeline
IT
AL JOUF UNIVERSITY
2025.01 - 2025.05
Computer & Networks Engineering -
ALJOUF UNIVERSITY
/2019 - /2025