Mohammed Mukarram
Mecca
Summary
Seeking a responsible position in logistics management where can contribute skills, knowledge, and experience towards the improvement and growth of the company. and am eager to utilize decision-making ability, enhance communication skills, and apply practical thinking to ensure the smooth operation of logistics management.
and am a highly skilled Operations specialist with a strong interest in facilitating advancements in Last Mile Delivery. With over 8 years of experience in managing Last mile delivery operations, gained valuable exposure and expertise in driving improvements in Delivery, Ecommerce Shipping, and Line Hauls. Throughout the career, and have successfully managed a team of 350 individuals, both directly and indirectly. and have consistently demonstrated ability to work effectively both as a team member and independently, resulting in being recognized as the Best leader of the cluster and winning the best hub in all categories during the tenure.
And am confident in ability to solve complex problems in warehouse and last mile centers, and am committed to continuously improving and effectively managing the success of team.
Overview
9
9
years of professional experience
Work History
Assistant Manager LMD Operations
Noon Express Single Person LLC
2018.09 - Current
- Planning, Coordinating, and ensuring efficient logistics operations for Inward movement and Outward movement across Hubs.
- Working with cross-functional teams (Line haul, Finance, Vendor Management, Procurement ETC.)
- Analyzing order to dispatch details, transporters performance, and time analysis. Planning and effectively coaching and training current and new hires.
- Delivery Performance, Cash on Delivery numbers, Pickup returns, RTO Adherence, Customer Service. Logistics performance analysis and ensure optimal performance across Hubs.
- Implementing SOP additions with support functions and other departments to address common issues or needs in key areas of performance e.g., Process area readiness performed, Safety training, Route optimizations, Delivery Hour Optimization, Pickup service quality. Etc.
- Increased and ensured compliance in all operational reports in timely manner with utmost accuracy and proficiency.
Cluster Head LMD Operations
Ecom Express Pvt Ltd
2018.04 - 2018.09
- Mapping and Handling Delivery Centers (Warehouse) across districts. Managing Basic Operations of assigned Delivery Centers against target.
- Handling cash of Delivery Centers daily and resistance for pilferage's and shortages.
- Handling manpower issues, shrinkage of attrition, Occupancy and Handling of Manpower, Training to Delivery Associates, Supervisors about new policy changes and process (SOP).
- Handling cluster of 6 Deliver Centre in Two Districts, provide effective and timely planning to arrange deliveries of Shipments follow them up to final resolution.
Subject Matter Expert – Customer Support
IBIBO Group Pvt Ltd
2016.09 - 2018.04
- Handling agents and their escalations resolve them and managing escalations. Handling team of 45 in all aspects of their work. SPOC to Management and team.
- Handling Bus Operators, Customers, Internal Departments like Business Development, Finance, Support Fs of Hotels and Flights.
- Provided effective and timely resolution to range of customer inquiries and follow them up to final resolution performed.
- Coordinate with internal teams and clients for closing issue at earliest. Delivering world class customer service by increased and building customer satisfaction and loyalty.
- Meeting call quality and standards, with SLA and 100% CSAT. Working on Refunds process APIs to customer as Exceptional, GFT Q, and WFT Q.
Channel Management Executive
DTDC Express Ltd
2014.06 - 2016.04
- Market mapping and Business of Channel Partners. Handling 60 plus franchises over 5 districts, Sales, Marketing, Branding and Advertisement of all Channel partners for growth of business of company and channels.
- Adding New Channel Partner over territory, adding new customers as Direct party to company.
- Ensuring cash collection of Channel Partners payments. Expanded sales to include mass market accounts and market research.
- Handling Corporate Customers. Customer complaints and coordination with Coordinate with internal teams and clients for closing issue at earliest. Managing Channel Partner’s Book Stock and Product Sales.
Education
MBA - Marketing And Systems
Bangalore University
Bangalore07.2014
Bachelor of Engineering - Electronics And Communications
Visvesvaraya Technological University
Belguam08.2012
Skills
- Leadership, Team Management, Team-Work, Collaborative, Negotiation, Communication, Decision making.
- Relation Building, Technical proficiency, Risk analysis, Strategic planning, Budget management, Staff management.
- Time management, Ability to work under pressure, Adaptability, Conflict resolution, Dependability.
- Emotional intelligence, Listening, Patience, Problem-solving, Responsibility, Self-motivation.
Accomplishments
Best Hub Taif August 2019
Noon Best Hub in an Annual Event
Best Hub Makkah 2 April 2022
Noon Best Hub in an Annual Event
Best Cluster Leader November 2022
Noon Best Leader in Entire Country Operations
Interests
Travelling, Reading Books, Watching TV Serials, Playing Video Games, Photography, Sports.
Languages
Arabic, English, Kannada, Hindi
Native language
Timeline
Assistant Manager LMD Operations
Noon Express Single Person LLC
2018.09 - Current
Cluster Head LMD Operations
Ecom Express Pvt Ltd
2018.04 - 2018.09
Subject Matter Expert – Customer Support
IBIBO Group Pvt Ltd
2016.09 - 2018.04
Channel Management Executive
DTDC Express Ltd
2014.06 - 2016.04
MBA - Marketing And Systems
Bangalore University
Bachelor of Engineering - Electronics And Communications
Visvesvaraya Technological University
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