MOHAMMED ZAKI
Riyadh,Saudi Arabia
Summary
“Successfully established 25 dark stores and 10 fulfillment centers from scratch within Carrefour hypermarkets. Achieved record-breaking performance in order volume and GMV alongside my team. Leveraged extensive experience in startup companies, such as NANA, to enhance operations by doubling order volumes through efficiency, optimization, and cost reduction. Furthermore, transformed 90% of the stores under my management into profitable operations.”
Overview
8
8
years of professional experience
Work History
Operational excellence manager
NANA
Riyadh, Saudi Arabia
09.2024 - Current
- Led process improvement initiatives to enhance efficiency, reduce costs, and ensure operational scalability ( CPO dropped by 30% & picking speed improved to 10 Sec per item & GMV increased by 10% MOM).
- Developed and monitored KPIs to evaluate performance and drive continuous improvement across operations.
- Directed end-to-end order fulfillment, ensuring timely delivery and exceptional customer experience.
- Conducted audits and root-cause analyses to identify inefficiencies and implement corrective actions.
- Managed and trained teams, fostering a culture of quality, productivity, and adherence to best practices.
- Utilized data analytics and reporting to inform decision-making and identify areas for operational enhancement.
Area operations manager
NANA
Riyadh, Saudi Arabia
11.2022 - 09.2024
- Expanded coverage by opening new stores and renovating existing stores with limited space to support business growth.
- Recruited and onboarded high-caliber talent to align with strategic objectives and drive operational success.
- Supervised 60 direct employees and over 200 outsourced staff, managing operations across 20 dark stores in the Riyadh region.
- Established processes and procedures to enhance day-to-day operational efficiency and productivity.
- Designed optimal picking routes and store layouts to streamline the picking process, improving speed and accuracy.
- Implemented FIFO (First In, First Out) inventory management to reduce waste and increase store profitability.
Fulfillment Manager
Carrefour - Majid Al Futtaim
Riyadh, Saudi Arabia
10.2019 - 11.2022
- Successfully expanded the market by opening 24 dark stores for instant delivery (Carrefour Now), 10 E-food fulfillment centers (scheduled delivery), and a micro-fulfillment center in Jeddah.
- Optimized picking efficiency by designing product locations (shelf-level mapping) and picking routes within a 6,000 SQM picking area in Carrefour hypermarkets.
- Achieved cost savings through successful negotiations with third-party providers for pickers and stockers, securing lower rates compared to market prices.
- Established processes for selecting high-quality products for both multi-picking and mono-picking .
- Increased basket value by reducing stockouts of fast-moving products through the creation of a dedicated e-commerce buffer zone.
- Set up specialized putaway areas for chilled and frozen products to maintain quality during preparation and dispatch.
Department Head -Non Food
Carrefour - Majid AlFuttaim
Riyadh, Saudi Arabia
02.2017 - 10.2019
- Managed six electronics and heavy household sections: Mobility, Tablets & Laptops, Goods, TVs, and Appliances.
- Ensured goods were in proper condition for general consumption, complied with planogram standards, and maintained accessibility, cleanliness, and accurate price labeling.
- Planned and ensured product availability aligned with customer needs, market trends, and sales volume in terms of both quantity and quality.
- Prepared departmental budgets in coordination with section managers and facilitated achieving budgetary goals.
- Monitored competitor pricing, made strategic pricing decisions, and implemented actions to retain and expand the customer segment.
- Secured quality suppliers, negotiated favorable purchasing terms, and obtained strong promotional support.
Education
Bachelor of commerce - Accounting
Cairo University
Skills
- Expert in Excel functions and data analysis reporting
- Self-Management Skills
- Knowledge-Based Skills
- Decision Making Skills
- Negotiation skills
- Administrative Skills
- Communication Skills
Languages
Arabic
Native
English
Fluent
Timeline
Operational excellence manager
NANA
09.2024 - Current
Area operations manager
NANA
11.2022 - 09.2024
Fulfillment Manager
Carrefour - Majid Al Futtaim
10.2019 - 11.2022
Department Head -Non Food
Carrefour - Majid AlFuttaim
02.2017 - 10.2019
Bachelor of commerce - Accounting
Cairo University
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