Mohammed adnan Shaibi
JEDDAH
Summary
Reliable Air Traffic Controller offering over [6] month of giving proper takeoff and landing instructions to pilots. A bilingual employee showcasing exemplary interaction with pilots and well-trained in using radar technology. Known for staying poised even in critical situations. Hardworking traffic control skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy. Desire to bring [9] years of airport experience and take on dynamic opportunity with [saudiaground services]. Excellent reputation for resolving problems and improving customer satisfaction. Organised individual with a background promoting safety in the skies. A confident Air Traffic Controller with the ability to multitask and communicate effectively with pilots.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Agent
jeddah airport
Jeddah, Mecca Region
09.2013 - 03.2022
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Acted as first point of contact for customer issues and queries.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Contributed to the review, amendment and implementation of improved customer service procedures, processes and standards that led to increased in department efficiencies.
- Provided quality service to customers enquiring about the status orders.
- Managed, troubleshot and solved customer issues.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Air Traffic Controller
Air side services turnaround coordinator
Jeddah
03.2022 - Current
- Utilised communications systems to direct movement of pilots and ground personnel.
- Coordinates domestic and international saudiarlines and flynas and flyadeal flights on daily basis.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
Education
Economics and financial sciences - Bachelor
Umm Al-Qura university
Makkah, Saudia11.2020
Skills
- Outstanding customer care
- Practised problem solver
- Lead management
- Customer experience
- Fluent [english]
- Customer service
- Takeoff instructions
- Ground traffic control
- Safety protocols
Languages
English
Upper intermediate
B2
Certification
- [Area of expertise] most of airport sections
- [saudiagroundservices] - [9years ]
Timeline
Air Traffic Controller
Air side services turnaround coordinator
03.2022 - Current
Customer Service Agent
jeddah airport
09.2013 - 03.2022
Economics and financial sciences - Bachelor
Umm Al-Qura university
- [Area of expertise] most of airport sections
- [saudiagroundservices] - [9years ]
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