Customer service agent
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Exceeded targets with strong rapport building and product knowledge.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Tracked orders and processed refunds for new and existing customers.