Computer services
Mostafa Alhendi
Customer Services Representative
Medina,03
Summary
Hardworking Customer Service Representative with 9 years of experience working with different Services. Trained in project and time management with extensive knowledge of using various Airlines systems and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
Languages
23
23
Certifications
2
2
years of post-secondary education
Work History
Customer Service Provider
Saudi Ground Service
Medina, Medina
1/10/14 - Current
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Recommended various services to customers, thoroughly explaining details.
Education
Information Technology Diploma - Information Technology
Taiba Secondary School
Medina 03.2011 - 03.2013
Skills
Customer services
undefinedAccomplishments
- Supervised team of 7 staff members for many times.
Software
Saudi Airlines System
Emirates Airlines System
Turkish Airlines System
Shaheen Airlines System
Flydubai System
Malaysian Airlines System
GARUDA Airlines System
PIA Airlines System
LIBYAN Airlines System
RUSSIAN Airlines System
IRAQI Airways System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Passenger handling from SGS
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
KPI"s online course
01-2021
Passenger handling from SGS
12-2020
Human resource online course
12-2020
Personality analysis and Decision making
12-2020
Negotiation and convincing skills
12-2020
Communication and positive thinking skills
12-2020
Time management and work stress
12-2020
Personal Strategic planning
12-2020
Dangerous good GACAR requirements FROM SGS
11-2019
Human factors training from SGS
11-2019
Safety training from SGS
11-2019
Introduction to GACAR 68 from SGS
11-2019
Dangerous goods GACAR Requirements from SGS
11-2019
Fundamentals of human factors from EK AIRLINE
04-2019
SMS for all from EK AIRLINE
04-2019
Airside safety from EK AIRLINE
04-2019
Security training from SGS
04-2019
Dangerous good for passenger handling from EK AIRLINE
03-2019
Flydubai product knowledge FROM FLYDUBAI AIRBORT SEVVICES
08-2018
"I CARE" WORKSHOP FROM OMAN AIR
12-2017
Services excellence program FROM SGS
01-2017
FAST Art of Travel FROM SAUDIA AIRLINE
12-2014
Training program in Information Technology
05-2013
Information Technology Diploma - Information Technology
Taiba Secondary School
03.2011 - 03.2013
Customer Service Provider
Saudi Ground Service
1/10/14 - Current
Similar Profiles
Sahar AlghamdiSahar Alghamdi
IT Service Desk at Saudi ground service companyIT Service Desk at Saudi ground service company
Talal IsmailTalal Ismail
Sr. Safety and Security Manager at Saudi Ground Services (SGS)Sr. Safety and Security Manager at Saudi Ground Services (SGS)
Ali Mohammed FAQIHAli Mohammed FAQIH
Traffic Coordinator at Saudi Ground Services SGSTraffic Coordinator at Saudi Ground Services SGS