Mostafa Mohammed Ali

2021-Current Last Mile - Ecommerce Operation & Home Delivery
Nice- United Home Ware Co, Riyadh
• Managed Last-Mile E-Commerce operations and home delivery processes to ensure timely, accurate, and cost-efficient order fulfillment.
• Coordinated with delivery teams, warehouses, and customer support to optimize routes, monitor shipments lead time, and resolve delivery issues.
• Focused on improving customer satisfaction, reducing delivery times, and maintaining high service quality standards.
• Handled end-to-end home delivery operations, managing the home delivery team and vehicle fleet to ensure efficient, on-time order fulfillment. Supervised drivers, optimized delivery routes, and ensured fleet availability, safety, and compliance while maintaining high customer satisfaction.

· Responsible for the overall service performance whilst maintaining store standards with sense of urgency and high energy level.

· Ensure that all Sales employees understand and demonstrate Nice Customer Service Philosophy.

· Control stock carefully and adjust accordingly by monitoring purchase orders and sales.

· Ensure that employees are Daily briefed on store and section performance

· Make recommendations to Management on how to leverage expenses, increase sales and maximize service level.

· P&L statement quarterly and yearly controlling.

Performance:

· Responsible for aggressively driving sales across all Sections

· Monitor weekly sales and inventory performance reports and identify improvement's opportunities

- Ensure that all customers' queries are fulfilled, daily, with a high sense of priority.

- Control stock carefully and adjust accordingly by monitoring purchase orders and sales.

- Respect VM guidelines

- Ensure understanding and compliance of all operational programs across all sections

- Respond to employee and customer inquiries.

- Ensure proper attendance on the sale floor during prime time.

- Ensure all store team adhere to Nice™ dress code

- Ensure all store team maintain a professional code of conduct when dealing with customer

· Achieving sales targets assigned with keeping high level of customer satisfaction.

· Dealing and Negotiating with the customer to find out his needs and provide him with the best offer.

· Marketing researches to identify the competitors & compare between them.

· Observes competition, suggest an action plan and prepares weekly reports for the whole team to be reported to Field Operation Manager.

Training the stuff in the stores of the customers to be aware of the products.

· Achieving sales targets assigned with keeping high level of customer satisfaction.

· Dealing and Negotiating with the customer to find out his needs and provide him with the best offer.

· Increasing the customers' base by making regular acquisition and registrations of new customers.

· Observes closely the customer base, the daily sales as well as the margins of the products and produces action plan to succeed in sales and profit maximization.

Observes competition, suggest an action plan and prepares weekly reports for the whole team to be reported to Field Operation Manager.

· In Collaboration with sales and marketing departments' designs, implements and follow up projects concerning product prices or special promotions.