Mousa Alzahrani
Jeddah
Summary
Detail-oriented professional with top skills in customer relations, problem-solving, and record-keeping. Ready to help with a focus on finding creative solutions to conflicts and complaints
Overview
10
10
years of professional experience
Work History
Customer Service Specialist (SEC 933)
Smart link
08.2023 - Current
- Handing the English emergency line complaints
- Answering inquires and provide information efficiently
- Provided training and support to new customer service team members
- Enhancing team performance
- Maximized customer satisfaction by resolving service issues promptly.
Emergency Exchange Operator (SEC 933)
Solex Plus
10.2019 - 08.2023
- Prioritized incoming calls according to urgency and severity
- Managing multiple lines efficiently
- Handled confidential information sensitively, adhering to data protection legislation and guidelines
- Handled unique emergency calls
- Managing unplanned situations.
Logistics Expeditor
Alrafedayn Restaurant
11.2015 - 06.2016
- Reviewed and updated inventory levels to match production schedules
- Avoiding stockouts
- Prepared detailed reports on expediting activities
- Offering insights into process improvements.
Supervisor
Initial Saudi Group
11.2014 - 03.2015
- Managed labor crews for optimal productivity and timely completion of projects.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Bachelor of Arts - English Language
King Abdulaziz University - Jeddah
08-2018
Skills
- Multi-Tasking in IT systems
- Live chat support
- Data Entry
- Customer Relations
- Microsoft Office Proficiency
Timeline
Customer Service Specialist (SEC 933)
Smart link
08.2023 - Current
Emergency Exchange Operator (SEC 933)
Solex Plus
10.2019 - 08.2023
Logistics Expeditor
Alrafedayn Restaurant
11.2015 - 06.2016
Supervisor
Initial Saudi Group
11.2014 - 03.2015
Bachelor of Arts - English Language
King Abdulaziz University - Jeddah
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