Mousa Alzahrani
Jeddah
Summary
Detail-oriented professional with top skills in customer relations, problem-solving, and record-keeping. Ready to help with a focus on finding creative solutions to conflicts and complaints
Overview
10
10
years of professional experience
Work History
Customer Service Specialist (SEC 933)
Smart link
08.2023 - Current
- Handing the English emergency line complaints
- Answering inquires and provide information efficiently
- Provided training and support to new customer service team members
- Enhancing team performance
- Maximized customer satisfaction by resolving service issues promptly.
Emergency Exchange Operator (SEC 933)
Solex Plus
10.2019 - 08.2023
- Prioritized incoming calls according to urgency and severity
- Managing multiple lines efficiently
- Handled confidential information sensitively, adhering to data protection legislation and guidelines
- Handled unique emergency calls
- Managing unplanned situations.
Logistics Expeditor
Alrafedayn Restaurant
11.2015 - 06.2016
- Reviewed and updated inventory levels to match production schedules
- Avoiding stockouts
- Prepared detailed reports on expediting activities
- Offering insights into process improvements.
Supervisor
Initial Saudi Group
11.2014 - 03.2015
- Managed labor crews for optimal productivity and timely completion of projects.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Bachelor of Arts - English Language
King Abdulaziz University - Jeddah
08-2018
Skills
- Multi-Tasking in IT systems
- Live chat support
- Data Entry
- Customer Relations
- Microsoft Office Proficiency
Timeline
Customer Service Specialist (SEC 933)
Smart link
08.2023 - Current
Emergency Exchange Operator (SEC 933)
Solex Plus
10.2019 - 08.2023
Logistics Expeditor
Alrafedayn Restaurant
11.2015 - 06.2016
Supervisor
Initial Saudi Group
11.2014 - 03.2015
Bachelor of Arts - English Language
King Abdulaziz University - Jeddah
Similar Profiles
Greg AbreoGreg Abreo
Electrical Project Engineer at Smart Link Switchgear Manufacturing LLCElectrical Project Engineer at Smart Link Switchgear Manufacturing LLC
Yoseph G. AleneYoseph G. Alene
Data Analyst at Smart Link TechnologiesData Analyst at Smart Link Technologies
Gabriel TilcaraGabriel Tilcara
Network Cabling Technician at Smart link Cable SolutionsNetwork Cabling Technician at Smart link Cable Solutions
MONDA ASSAFMONDA ASSAF
Laboratory Experience at Lebanese International UniversityLaboratory Experience at Lebanese International University
Noor AlzubaidiNoor Alzubaidi
Laboratory chemist at Veolia Environmental ServicesLaboratory chemist at Veolia Environmental Services