Summary

Overview

Work history

Education

Skills

Hobbies & Interests

Languages

Timeline

M. TAMER EL BABA

Riyadh,Saudi Arabia

Summary

Dynamic professional with expert knowledge of sales and customer service principles, demonstrating strong interpersonal and communication skills. Proficient in MS Office Suite, with a meticulous attention to detail and the ability to work collaboratively as part of a team. Poised under pressure, showcasing problem-solving and leadership skills to drive success in challenging environments.

Overview

years of professional experience

2020

years of post-secondary education

Work history

Sales Representative

HFS Import & Distribution

Riyadh, Saudi Arabia

01.2024 - 04.2025

Promote and sell a premium portfolio of European food products, including snacks, sweets, pastries, wheat mixes, meat, cheese, dairy, and rice
Identify and onboard new clients, expanding the company's market presence and customer base
Build and maintain strong relationships with retailers, distributors, and key accounts to ensure repeat business and customer satisfaction
Conduct product presentations and demonstrations to educate clients on the unique features and benefits of imported goods
Collaborate with internal teams (marketing, logistics, and operations) to ensure seamless order processing and timely delivery
Analyze market trends and competitor activities to identify opportunities for growth and develop tailored sales strategies
Resolve customer inquiries and issues promptly, ensuring high levels of service and fostering long-term partnerships

Business Development Executive

Ace Future Contracting Co. – Food Service Equipment

Riyadh

05.2022 - 12.2023

Researched and identified potential clients and markets to drive business growth
Developed and implemented strategies to acquire new customers and generate leads
Established and nurtured relationships with clients, partners, and stakeholders to secure long-term partnerships
Prepared and presented proposals, negotiated contracts, and closed deals to meet sales targets
Conducted market analysis to stay informed about industry trends, competitor activities, and customer needs
Collaborated closely with marketing, sales, and product teams to align strategies and achieve business goals

Customer Service Representative

VMCO Gulf Company

Jeddah

03.2022 - 12.2023

Acted as the primary point of contact for customers, addressing inquiries, concerns, and requests via phone, email, and in-person interactions
Provided professional and timely responses to customer queries, ensuring high levels of satisfaction and retention
Managed and resolved customer complaints or issues by identifying problems, determining root causes, and offering effective solutions
Coordinated with internal departments (e.g., sales, logistics, and technical teams) to ensure seamless service delivery and issue resolution
Processed orders, tracked shipments, and updated customers on order status and delivery timelines
Maintained accurate records of customer interactions, transactions, and feedback in the company's CRM system
Assisted in generating reports on customer feedback, complaints, and service performance to improve overall operations
Conducted follow-ups with customers post-service to ensure their expectations were met and gather additional feedback
Supported the sales team by providing product information, pricing details, and promotional updates to customers
Ensured compliance with company policies, procedures, and quality standards in all customer interactions
Contributed to achieving departmental KPIs, such as response time, resolution rate, and customer satisfaction scores
Participated in training sessions and workshops to stay updated on product knowledge, industry trends, and customer service best practices

Guest Relations Agent

Waldorf Astoria Dubai Palm Jumeirah

Dubai

02.2020 - 03.2021

Provided personalized VIP check-in services, escorting guests to rooms and familiarizing them with hotel features
Customized guest experiences based on preferences and handled complaints professionally
Conducted pre-arrival courtesy calls and post-departure follow-ups to enhance guest satisfaction
Greeted and assisted guests with concierge-related requests, ensuring a memorable stay

Night Auditor & Receptionist (Internship)

Aldemar Royal Mare Luxury Hotel & Spa

05.2017 - 10.2017

Managed room reservations and updated guest data and bills on hotel software
Greeted guests, issued access cards, and assisted with luggage using the hotel caddie
Familiarized guests with hotel services and communicated with housekeeping and maintenance to maintain standards
Responded professionally to customer queries and resolved issues promptly

Sales Representative (Western Zone)

Red Dot Arabia