Muhammad Fahad Munir
Riyadh
Summary
Professional with a significant technical support background, equipped to excel in advanced troubleshooting and systems management. Skilled in diagnosing complex issues, implementing solutions, and ensuring seamless operations. Strong focus on team collaboration and adaptability, consistently driving results and enhancing system performance. Proficient in network configuration, software deployment, and customer service, bringing reliability and flexibility to any technical team.
Overview
8
8
years of professional experience
Work History
Sr. Technical Support Engineer
Soliton Technologies
08.2019 - Current
- To provide enterprise-level technical support to customers via phone, web, email, chat, and other support channels as required
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for properly escalating unresolved issues to appropriate internal teams
- Managing operational tasks of OSS web-based platform, managing changes & system support
- Testing the application on production environment after deployment to ensure functionality
- Ensuring that the system meets non-functional requirements such as performance, security, and scalability
- Validating that deployed product works as intended with real user data
- Identifying and reporting any discrepancies or performance issues on production environment
Application Support Engineer
IPS (Information Process Solution)
12.2016 - 11.2018
- Company Overview: USA
- Provide quality Customer Services to UK & USA based clients via different communication channels like IM, Phone, and ticketing System
- Correspondence with clients & inter-departmental communication
- Log checking, analyze, and resolve customer issues related to software products
- USA
Education
Bachelor of Science - Computer Science
University Of Engineering & Technologies
Lahore Pakistan01.2016
F.sc - Pre Engineering
Govt. College Gulberg For Boys
Lahore01.2012
Matriculation -
Syed Public High School Lahore Cantt
Lahore Pakistan01.2010
Skills
- Technical Support Skills
- Application support
- Technical expertise
- MySQL
- Bug tracking
- Debugging
- Escalation support
- Support case resolution
- Problem-solving abilities
- Technical issues analysis
- Quality Assurance
- System Testing
Personal Information
- Date of Birth: 06/15/95
- Nationality: Pakistani
Timeline
Sr. Technical Support Engineer
Soliton Technologies
08.2019 - Current
Application Support Engineer
IPS (Information Process Solution)
12.2016 - 11.2018
Bachelor of Science - Computer Science
University Of Engineering & Technologies
F.sc - Pre Engineering
Govt. College Gulberg For Boys
Matriculation -
Syed Public High School Lahore Cantt
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