Omniful
Open to work
Muhammad Imtinan
Supply Chain
Riyadh,Saudi Arabia
Summary
I am dedicated to addressing customer challenges through modern technology, focusing on scalable solutions and optimizing impactful business portfolios. My extensive experience in logistics and operations has taught me to prioritize the customer, execute innovative ideas within constraints, and effectively lead and develop teams. I find joy in collective success, excel at motivating others through compelling narratives, and am committed to continuous personal growth. I make high-quality decisions, and value diverse perspectives through meaningful connections.
Work history
Operation Manager
Mahasin
Riyadh, Saudi Arabia
2025.09 - 2026.01
- Optimized Warehouse floor layout and racking, reducing travel time for pickers and increasing storage capacity.
- Negotiated new contracts with Courier companies reducing shipping costs.
- Streamlined outbound picking processes using lean methodologies, resulting in a 20% increase in daily throughput.
- Implemented a new WMS module that improved inventory accuracy from 92% to 99%.
- Increased Delivery Performance by from 9% to 65% in COD and from 97% to 99% in Prepaid Orders.
- Managing the end-to-end flow of goods, from inventory to final delivery.
- Facilitate seamless communication between Sales, Procurement, and Customer Service to ensure logistics efforts directly support broader business objectives and customer satisfaction.
Logistics & Operation Reshipping Officer
Laverne Group
Riyadh, Saudi Arabia
2025.02 - 2025.08
- Monitor stock levels and maintain accurate inventory records.
- Coordinate the reordering of products to prevent stockouts.
- Schedule and manage the reshipping of products to customers or distribution centers.
- Select appropriate carriers and negotiate Courier rates.
- Identify inefficiencies in the reshipping process and implement improvements.
- Streamline operations to enhance speed and reduce costs.
- Analyze shipping performance metrics to assess efficiency and service quality.
- Providing technical support and implementing new features for smooth operations.
- Use data insights to inform decision-making and strategic improvements.
- Collaborate with procurement, sales, and customer service teams to align logistics efforts with business goals.
- Address logistical challenges, such as delays or discrepancies in orders.
- Guide and support team members in executing logistics tasks.
- Foster a collaborative environment focused on achieving operational goals.
Operation Team Leader
Laverne Group
Riyadh, Saudi Arabia
2024.04 - 2025.02
- Supervise daily activities of the logistics team.
- Provide training, mentorship, and performance feedback.
- Manage inventory levels and stock replenishment.
- Address customer inquiries and resolve logistics-related issues.
- Prepare reports on logistics performance and key metrics.
- Utilize data to make informed decisions and forecasts.
- Provide technical assistance to team members regarding logistics software and tools.
- Train team members on new technologies and ensure effective utilization.
Operation Executive
Laverne Group
Riyadh, Saudi Arabia
2022.03 - 2024.04
- Monitors and executive day-to-day activities to team to ensure the required logistics support are delivered to internal and external customers.
- Reporting daily activities of department and highlighting issues that is considerably management’s concern.
- Collaborate with other departments to coordinate and optimize operations.
- Monitoring performance metrics.
- Communicating with higher management to develop strategic operations goals.
Distribution Associate
Sun and Sand Sports
Riyadh, Saudi Arabia
2021.05 - 2022.01
- Maintaining files and creating KPI reports.
- Daily staff productivity tracking their performance.
- Implementing new procedures, when necessary, based on orders we receive.
- Preparing orders for shipment, ensuring all items are included and correctly labeled.
- Inspecting incoming shipments for damage and verify contents against purchase orders.
- Update inventory management systems with accurate data regarding incoming and outgoing shipments.
Logistics Coordinator
Nejree
Riyadh, Saudi Arabia
2019.10 - 2021.04
- Organizing and managing inventory, storage, and transportation.
- Scheduling and track shipments to ensure timely delivery.
- Tracking Shipments, timelines, and productivity.
- Resolving shipments issue reviewing, preparing, and routing purchase orders.
- Communicating with suppliers and carriers to negotiate rates and resolve issues.
- Addressing logistical challenges, such as delays, damaged goods, or lost shipments.
- Providing support to customers regarding shipping inquiries and order status.
Customer Service Representative
Nejree
Riyadh, Saudi Arabia
2019.04 - 2019.09
- Resolving customer issues and tracking shipment.
- Providing accurate information about products, services, and company policies.
- Respond to customer inquiries via phone, or chat in a timely and professional manner.
- Helping customers with placing orders, processing returns and managing exchanges.
- Investigating issues and escalating them when necessary to ensure customer satisfaction.
- Updating customer information and track service issues in (CRM) system.
Overview
7
7
years of professional experience
2
2
Certification
Education
High School -
Certification
- Logistics and Supply Chains - Fundamentals, Design, Operations.
- Microsoft Power BI Desktop for Business Intelligence.
Skills
- Supply chain operations
- Data Analysis
- Warehouse Operations
- Technical support
- Team leadership
- MS Power Bi
Software
OTO
SAP
ODOO
Languages
English
Fluent
Arabic
Native
Urdu
Native