Muhammad Raza Khan
Riyadh
Summary
With over Sixteen years of extensive experience in infrastructure development, strategic planning, network and system administration and service operations in the IT Industry. Adept in IT Infrastructure Management, Experience in design, installation and configuration of networks, hardware/software installation, maintenance and troubleshooting of systems and networks, user management.
Overview
16
16
years of professional experience
1
1
Certification
Work history
IT Manager
First Gulf Company
Riyadh
2017.05 - 2026.03
- Lead the design, deployment, and management of enterprise IT infrastructure across Saudi Arabia, Bahrain, UAE, and Lebanon, ensuring scalability, security, and alignment with business objectives.
- Oversee data center operations, virtualization platforms, storage systems, network security, and business continuity planning.
- Develop long-term IT infrastructure roadmaps supporting digital transformation and organizational growth.
- Manage all corporate domains hosted on Bluehost and Dnet, including DNS configuration, SSL certificates, renewals, and integration with Microsoft 365 services.
- Led the full migration from on-prem Exchange 2010 to Exchange Online with zero downtime.
- OneDrive, Intune, Azure AD, Power Automate, Power Apps, and the Security & Compliance Center.
- Implemented SSO integration for KayanHR using Azure AD, enabling seamless and secure access for all employees.
- Configure and enforce Conditional Access, MFA, Identity Protection, and cloud security baselines.
- Manage Microsoft 365 licensing, tenant configuration, mail flow rules, retention policies, DLP, and compliance requirements.
- Integrate Office 365 with Yealink meeting room systems, Avaya IP Office, and third-party business applications.
- Implement Azure AD Identity Governance, PIM, Access Reviews, and automated onboarding/offboarding workflows.
- Administer Windows Server environments (2012/2016/2022) with full lifecycle management of AD, DNS, DHCP, GPO, and domain security.
- Manage MS Dynamics AX 2009/2012, enterprise fax servers, and hybrid identity infrastructure.
- Implement and manage Veeam Backup & Replication for on-prem and cloud workloads.
- Oversee WSUS patching infrastructure to maintain endpoint security and compliance.
- Implement server hardening based on CIS benchmarks and manage enterprise PKI infrastructure.
- Design, configure, and maintain enterprise network infrastructure using Cisco Catalyst 9300 and CBS300 switches, including VLANs, STP, trunking, QoS, and port security.
- Manage FortiGate firewalls, VPN tunnels, SSL/IPSec remote access, and advanced network security policies.
- Deploy Kiwi CAT Tools and Syslog servers for automated configuration backups and centralized log management.
- Deploy and manage Yealink video conferencing solutions with Teams/Office 365 integration, SIP configuration, and scheduling panels.
- Manage Avaya IP Office telephony systems, SIP trunking, IVR workflows, and enterprise communication platforms.
- Standardizing meeting room technologies across all branches for consistent user experience.
- Lead IT support operations for 600+ local and 300+ remote employees, ensuring SLA compliance and high service quality.
- Administer SolarWinds ServiceDesk for ticketing, workflow automation, and asset tracking.
- Maintain biometric attendance systems (Matrix, IDTech) with centralized reporting and HR integration.
- Develop IT SOPs, knowledge base documentation, and proactive monitoring dashboards.
- Manage and mentor the IT team, providing guidance, task allocation, performance evaluation, and technical escalation support.
- Conduct training sessions and skill development programs to enhance team capabilities.
- Oversee monitoring of all hardware assets, including servers, endpoints, and network devices.
- Supervise UPS systems across all branches, including battery health, load capacity, and maintenance schedules.
- Ensure uninterrupted power and infrastructure stability through preventive maintenance and vendor coordination.
- Manage all IT vendors, including evaluation, selection, contract negotiation, and performance monitoring.
- Handle end-to-end procurement: quotations, technical/commercial comparison, purchase orders, delivery verification, and payment processing.
- Implement cybersecurity policies aligned with CITC/NCA standards, including XDR, endpoint protection, web security, and anti-spam solutions.
- Conduct security audits, vulnerability assessments, and compliance checks across servers, endpoints, and network devices.
- Enforce least privilege access, MFA, and secure identity management across cloud and on-prem environments.
- Delivered complete IT infrastructure for giga-projects including Diriyah, BGM, Red Sea, KFCC, Qiddiya.
- Successfully upgraded enterprise server infrastructure from Windows Server 2008 → 2012 → 2016 → 2022.
- Completed full Microsoft 365 migration and SSO implementation across the organization.
- Integrated KayanHR SSO with Microsoft 365 for seamless employee access.
Rebow Al-Sahraa Company
Riyadh
2015.07 - 2017.04
- Assessed and mapped the organization’s IT requirements; led decision-making for establishing IT infrastructure across Riyadh and Dammam branches.
- Managed procurement of hardware, software, and networking equipment to support business operations.
- Oversaw day-to-day IT operations, ensuring stability, security, and high availability of IT services.
- Performed timely corrective and preventive maintenance for data center systems.
- Managed IT assets including servers, storage, networking devices, and licensed software.
- Ensured optimal performance and reliability of data center infrastructure.
- Installed, configured, and managed data center networks running Windows Server 2012, including Windows Fax Servers and other enterprise services.
- Supported and maintained client systems running Windows 7, Windows 8, and Microsoft Office 2007/2010/2013.
- Administered IT Help Desk software and ensured timely resolution of user issues.
- Provided remote and telephone support for staff across branch offices.
- Successfully upgraded servers from Windows Server 2008 to Windows Server 2012.
- Led the migration of client systems to Windows 7 and Windows 8, improving performance and security.
Arena Multimedia
Karachi
2010.09 - 2012.08
- Responsible for installation, maintenance and troubleshooting of systems, running Windows.
Education
Bachelor’s degree - general studies
University of Sindh
Diploma - Computer Information Technology
Govt. Mono Technical College Karachi
KarachiIntermediate - undefined
Private Karachi Board
KarachiSkills
- Staff mentoring and training
- Hardware procurement
- ITIL proficiency
- Cloud computing mastery
- Data centre management
- Cybersecurity principles
- Risk assessment capabilities
- IT infrastructure planning
- IT project management
- Networking expertise
- Vendor relationship management
- Cloud computing
Certification
- CCNP ENCOR
- CCNA
- ITIL Foundation
- ISO 27001 Lead Auditor
- Microsoft Cybersecurity Architect Expert
- Microsoft Certified: Azure Security Engineer Associate
- Microsoft Certified Professional
- MCSA 2012
- MCSA 2016
- Attend Various Training programs includes
Timeline
IT Manager
First Gulf Company
2017.05 - 2026.03
Rebow Al-Sahraa Company
2015.07 - 2017.04
Arena Multimedia
2010.09 - 2012.08
Diploma - Computer Information Technology
Govt. Mono Technical College Karachi
Intermediate - undefined
Private Karachi Board
Bachelor’s degree - general studies
University of Sindh