Muhammad Usman Noor

• Responsible for providing a full range of automotive services to a wide range of customers.
• Explaining technical problems clearly to vehicle owners.
• Check customers’ vehicles, identify faults, and carry out necessary repairs.
• Carrying out maintenance work such as oil changes, tune-ups, and tyre changes as per job order.
• Have electrical skills to diagnose faults and decide necessary repairs.
• Update job knowledge by participating in educational opportunities, reading technical publications, and taking appropriate training with the FERRARI Academy.
• Maintain in-depth knowledge of specialised skills, and continue to develop additional technical skills to enable flexibility in work assignments.

• Technically evaluate the cars which come to the retail centre.
• Submit a report for each car according to the defined process.
• Estimate the repair work needed for the used car.
• Estimate the market price of the car based on the inspection.
• Analyses statistical data and product specifications to formulate dealership standards.
• Minimises comebacks by conducting periodic spot checks of completed jobs for thoroughness, and quality.
• Investigates and corrects customer complaints regarding quality.

• Check repairs as per Daimler standards in WIS, ASRA, and DAS programme, and carry out repairs accordingly.
• Prepare warranty documents as per Daimler guidelines.
• Have electrical skills to diagnose faults and decide necessary repairs.
• Update job knowledge by participating in educational opportunities, reading technical publications, and taking appropriate training by Daimler AG.
• Maintain in-depth knowledge of specialised skills, and continue to develop additional technical skills to enable flexibility in work assignments.

• Efficiently and accurately perform quality repair work in accordance with dealership’s and factory standards.
• Provide exceptional automotive repair work for all the customers.
• Efficient and accurate work in accordance with dealership and factory standards.
• Maintains vehicle functional condition by listening to operator complaints, conducting inspections, repairing engine failures, repairing mechanical and electrical systems malfunctions, and replacing parts and components.
• Verifies vehicle serviceability by conducting test drives, adjusting controls, and systems.
• Complies with state vehicle requirements by testing engine, safety, and combustion control standards.

• Diagnose mechanical problems using computerised and other testing equipment.
• Repair or replace worn, or damaged parts.
• Perform routine maintenance services, such as oil changes, lubrications, or tune-ups.
• Repair or replace shock absorbers, mufflers, brakes, and other parts.
• Test-drive vehicles to diagnose malfunctions, or to ensure that they are working properly.
• Advise customers on work performed, general vehicle condition, and future repair requirements.
• Keep records of work performed.

• Proficient at an assortment of customer service tasks.
  Able to narrow the scope of vehicle issues based on customer descriptions.
  Skilled at articulating customer issues with auto staff.
  Adept at handling customer complaints in a professional, efficient manner.
  Extensive knowledge of common auto terminology.
  Ability to work in fast-paced environments.
  Excellent communication skills.

Greeted customers, prepared estimates, and scheduled appointments.
Analysed work orders, and prepared invoices.
Performed vehicle diagnostics, and assisted with basic repairs.
Handled customer calls, and responded to email enquiries.

• Communicate effectively with customers and colleagues.
• Perform basic preventative maintenance and repairs on vehicles.
• Inspect and replace worn or damaged parts.
• Use diagnose scan tools, DSO, Tech 1, Tech 2, smoke machine, CO testers, and all equipment required to perform the job.