Muhammad Hamza
Jeddah
Summary
Dynamic professional with experience at HG Marketing, excelling in technical support and business development. Proven ability in software installation and remote support, coupled with strong relationship-building skills. Successfully maintained operational networks and negotiated profitable contracts, driving growth and enhancing client satisfaction. Adept at troubleshooting and issue resolution in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Technical Support Intern
HG Marketing
07.2024 - 04.2025
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Business Development Executive
HG Marketing Groups
06.2023 - 02.2024
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Associate of Science - PRE-ENGINEERING
Govt. Degree Science. College Murad Memon Goth
Karchi, Pakistan04-2023
Skills
- Software installation
- Virtualization technologies
- Operating systems
- Ticket management
- Remote support
- Issue reporting and escalation
- Hardware configuration
Timeline
Technical Support Intern
HG Marketing
07.2024 - 04.2025
Business Development Executive
HG Marketing Groups
06.2023 - 02.2024
Associate of Science - PRE-ENGINEERING
Govt. Degree Science. College Murad Memon Goth