Murtada Alawani
Eastern,SA
Summary
Detail-oriented Technology Engineering graduate with a strong background in engineering principles, system optimization, and technical troubleshooting across multiple industries. Proven track record in operational management, customer negotiations, and team leadership. Expert in bridging the gap between technical engineering requirements and business operations to drive efficiency, product reliability, and quality control.
Overview
6
6
years of professional experience
Work History
Auto lease sales advisor
Esnad AlRiyad
Eastern
01.2026 - Current
- Enhanced customer comprehension of warranty and return policies, fostering transparency across interactions.
- Achieved prompt resolutions to customer complaints, thereby reinforcing company reputation.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
Car Rental Agent & Office Administrator
Hertz
Eastern
12.2024 - 01.2026
- Managed rental agreements with customers, outlining terms, conditions, and rental periods for clarity and compliance.
- Handle office tasks, including scheduling, payments, and record-keeping.
- Collaborated with maintenance and sales teams to streamline operations and enhance service delivery.
- Resolved customer concerns and ensured adherence to company policies to maintain customer satisfaction.
Owner
Central Auto Tech
Khober
01.2022 - 09.2024
- Supported safety, environmental, and regulatory compliance initiatives.
- Provided customer service by assessing vehicle needs, preparing repair estimates, and resolving customer concerns.
- Fostered a business culture centred on performance optimisation and achievement of goals.
Internship
Viaanix Company
Wichita, United States
06.2020 - 08.2021
- Assisted teams in application and project development tasks to improve functionality and performance.
- Supported adherence to coding standards and project requirements during development phases.
- Worked closely with team members to align on project goals.
Education
Bachelor of Engineering Technology - Management
Wichita State University
Wichita, Ks01-2020
Skills
- Project management
- Customer Negotiation
- Office Administration
- Safety Standards
- Engineering Technology
- Customer Service
- CAD Design and Software
- Microsoft Office Suite
- Technical Troubleshooting
- Quality Inspection and Testing
Languages
- Arabic: native
- English: professional
Timeline
Auto lease sales advisor
Esnad AlRiyad
01.2026 - Current
Car Rental Agent & Office Administrator
Hertz
12.2024 - 01.2026
Owner
Central Auto Tech
01.2022 - 09.2024
Internship
Viaanix Company
06.2020 - 08.2021
Bachelor of Engineering Technology - Management
Wichita State University