Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Work Availability
Websites
Work Preference
Timeline
1d
MUSHREF ALSHEHRI

MUSHREF ALSHEHRI

Mechanical Engineer
Jeddah

Summary

Mechanical Engineer with over 9 years of experience in fieldwork and mechanical technology. Expertise lies in managing complex projects and finding solutions to technical problems. Strong background in heavy equipment, generators, and air compressors, with a specific focus on mechanical systems and electric power generation (EPG). Passion lies in contributing to innovative environments and continuously improving skills. Thrives on learning and embracing new challenges, especially when working alongside a dedicated team that values creativity and excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

After Sales Service Specialist

Al-Futtaim Auto & Machinery Co. LLC - SA
07.2022 - 09.2024
  • Negotiated and resolved customer service issues.
  • Implemented process improvements, enhancing service quality and customer satisfaction through proactive engagement and field visits.
  • Delivered outstanding customer service to an average of 10 clients daily.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.

Parts & Service Representative

TAMGO - The Machinery Group LLC.
02.2021 - 06.2022
  • Responded to and resolved 90% of customer concerns efficiently through on-site assessments and repairs.
  • Managed inventory and ensured the availability of spare parts and equipment.
  • Coordinated with technical teams to address and resolve mechanical issues, frequently traveling to client sites for hands-on problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Technician

TAMGO - The Machinery Group LLC.
02.2018 - 01.2021
  • Resulted in {99%} client satisfaction ratings by ensuring quality service in remote locations.
  • Worked extensively in the field to resolve technical issues and ensure operational efficiency, preferring active, hands-on tasks over sedentary office work.
  • Successfully executed high-pressure projects with a daily output of 12hours.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.

Technician

Fakieh Poultry Farms Co.
04.2015 - 12.2017
  • Improved factory efficiency by {15%} by monitoring operations and actively engaging in fieldwork.
  • Reduced downtime by {25%} by promptly addressing mechanical breakdowns, preserving continuous productivity.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Education

Bachelor of Mechanical Engineering - Engines & Vehicles

Technical And Vocational Training Corporation
Jeddah, Saudi Arabia
08.2024

Associate of Mechanical Engineering - Engines & Vehicles

Technical And Vocational Training Corporation
Jeddah, Saudi Arabia
06.2016

Skills

  • Mechanical Troubleshooting
  • Rotary Compressor Repair
  • Field Maintenance Expertise
  • Project Planning
  • Proficient in High-Pressure Environments
  • Scheduled Maintenance Coordination
  • Conducting On-Site Inspections
  • Effective Problem-Solving
  • Creative Problem Solving
  • Multitasking and organization

Certification

  • Mechanical Engineer Professional Accreditation, Saudi Council of Engineers
  • Occupational Safety and Health, Doroob بورد
  • The Saudi Mechanical Code SBC 501, Saudi Council of Engineers
  • Performance Indicators In Maintenance Management, Saudi Council of Engineers
  • Fire Fighting Course, International HSE Council
  • Rotary Compressor Maintenance Training, Ingersoll Rand
  • Lift Truck Operator Training, National Safety Council - Nebraska Chapter
  • Electric Power Generation Training, Zahid Tractor

Accomplishments

  • Successfully repaired and overhauled 5 large air compressors, including complete Motor rebuilds, for Ma'aden Company in Turaif City.
  • Resolved 95% of mechanical issues on first visit, boosting operational efficiency significantly.
  • Decreased equipment downtime by 30% by implementing proactive maintenance protocols.
  • Improved factory efficiency by 15% through proactive field monitoring and engagement.
  • Reduced project turnaround time by 20% through efficient resource allocation and management.
  • Delivered quality service to 20+ clients daily, enhancing customer service reputation.
  • Improved customer satisfaction score by 15% through timely and effective service interventions.
  • Increased client satisfaction ratings to 100% through quality service delivery.
  • Reduced machine downtime by 25% by promptly addressing mechanical breakdowns.

Languages

Arabic
Native language
English
Advanced
C1
Arabic
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Timeline

After Sales Service Specialist

Al-Futtaim Auto & Machinery Co. LLC - SA
07.2022 - 09.2024

Parts & Service Representative

TAMGO - The Machinery Group LLC.
02.2021 - 06.2022

Technician

TAMGO - The Machinery Group LLC.
02.2018 - 01.2021

Technician

Fakieh Poultry Farms Co.
04.2015 - 12.2017
  • Mechanical Engineer Professional Accreditation, Saudi Council of Engineers
  • Occupational Safety and Health, Doroob بورد
  • The Saudi Mechanical Code SBC 501, Saudi Council of Engineers
  • Performance Indicators In Maintenance Management, Saudi Council of Engineers
  • Fire Fighting Course, International HSE Council
  • Rotary Compressor Maintenance Training, Ingersoll Rand
  • Lift Truck Operator Training, National Safety Council - Nebraska Chapter
  • Electric Power Generation Training, Zahid Tractor

Bachelor of Mechanical Engineering - Engines & Vehicles

Technical And Vocational Training Corporation

Associate of Mechanical Engineering - Engines & Vehicles

Technical And Vocational Training Corporation
MUSHREF ALSHEHRIMechanical Engineer