Mustafa Al-Nakouzi
Mecca ,Saudi Arabia
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
15
15
years of professional experience
8044
8044
years of post-secondary education
Work History
Warehouse manager
Abu Al-Jadayel Industry
Mecca, Saudi Arabia
01.2024 - Current
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Directed staff training for improved competency and productivity levels.
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Managed supplier relations for seamless procurement processes.
- Optimised space utilisation by rearranging warehouse layout.
- Ensured safe working conditions through routine equipment maintenance checks.
- Supervised daily warehousing activities to ensure operational efficiency.
- Improved accuracy of stock control with regular stocktakes and database updates.
- Investigated discrepancies in inventory records; ensured swift resolution of errors.
- Worked with supply chain professionals to monitor and replenish inventory levels.
B2B Sales Manager
Development Works Food Company
Riyadh , Saudi Arabia
09.2021 - 12.2023
- Attended trade exhibitions and conferences, enhanced brand image.
- Reviewed market trends regularly, stayed ahead of competition.
- Conducted product demonstrations for potential clients; closed successful deals.
- Increased client base through networking at industry events.
- Implemented strategic sales plans, increased overall efficiency.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Analyzed sales reports to identify trends and update strategies.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Maintained ownership of B2B sales pipeline, sourcing and developing new business opportunities to drive sales.
Restaurant floor manager
Burj Al Hamam
Riyadh, Saudi Arabia
08.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Facilitated smooth restaurant operations for seamless service delivery.
- Improved team efficiency with regular training sessions.
- Ensured compliance to health and safety regulations, safeguarding staff and customers.
- Facilitated communication between front-of-house and back-of-house teams for improved workflow coherence.
- Led team to constantly achieve daily restaurant KPIs through ongoing coaching and mentoring.
Catering Outlets Manager
Del Monte
Jeddah , Saudi Arabia
09.2017 - 02.2020
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Organised catering staff for efficient service during peak hours.
- Assisted in menu planning to meet client expectations.
- Coordinated with suppliers, ensuring fresh ingredients for each event.
- Upheld strict hygiene standards within kitchen area to ensure food safety.
- Monitored Outlet performance to identify and implement improvement initiatives.
Key account manager
Del Monte Arabia
Riyadh , Saudi Arabia
06.2016 - 09.2017
- Strengthened key client relationships by developing tailored account strategies.
- Implemented customer retention strategies, fostered strong relationships.
- Communicated new products and services to drive customer interest and boost sales.
- Resolved client complaints quickly and used feedback to improve account management services.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Created seasonal sales plans with varying stock and promotional strategies.
Senior visual merchandiser
Azadea Group
Saida , Lebanon
02.2010 - 06.2016
- Assist the store manager in realizing or exceeding determined sales plans and target metric objectives.
- Ensure consistent execution of company’s marketing and visual presentation
- Set up advertising displays and arrange merchandise on counter or tables to promote sales
- Train staff on how to drive sales through consistent development of product knowledge and customer service standards
- Ensure compliance to policies and procedures and report concerns to senior management
- Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
- Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
- Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
Education
Diploma of Education -
Dr. Nazih Al Bizri School
LebanonBaccalaureate Technique - Accounting and Computing
Saida Technical School
LebanonBachelor's degree - Information Technology and Computing (ITC)
Arab Open University
LebanonCisco A+ and CCNA Courses - Cisco Certified Network Associate
Hariri Foundation
Lebanon Skills
- Client relationship management ( CRM )
- Client communication
- Reports analysis
- Client relationship management ( CRM )
- Creating BOM
- Cost Control
- Issuing Invoices and SOA
- Submitting Production Order
ERP Knowledge :
- SAP System
- Odoo System
- Warehouse Management and Inventory Control
- Outbounding and Inbounding Transactions
- Reports analysis
- Applying advanced formulas
- Building a PivotTable to extract insights from data
- Effective use of the AutoFilter feature
- Record and edit macros
- Microsoft business central
Microsoft Office Skills :
Excel :
Languages
English
Upper intermediate
French
Intermediate
Arabic
Native
Affiliations
- Reading Books
- Jogging
- Basketball
Accomplishments
Employee of the year 2019 from Del Monte Arabia
References
References available upon request.
Timeline
Warehouse manager
Abu Al-Jadayel Industry
01.2024 - Current
B2B Sales Manager
Development Works Food Company
09.2021 - 12.2023
Restaurant floor manager
Burj Al Hamam
08.2020 - 08.2021
Catering Outlets Manager
Del Monte
09.2017 - 02.2020
Key account manager
Del Monte Arabia
06.2016 - 09.2017
Senior visual merchandiser
Azadea Group
02.2010 - 06.2016
Diploma of Education -
Dr. Nazih Al Bizri School
Baccalaureate Technique - Accounting and Computing
Saida Technical School
Bachelor's degree - Information Technology and Computing (ITC)
Arab Open University
Cisco A+ and CCNA Courses - Cisco Certified Network Associate
Hariri Foundation
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