Mustafa Badrawy Sheta

• Repaired and replaced defective engines, brakes and suspension.
• Tested individual components and functions of equipment to detect root cause of issues.
• Performed thorough daily visual inspections of mechanical assets to maintain workflows.
• Carefully dismantled mechanical assemblies to perform precise repairs, testing and cleaning duties.
• Applied fault-finding skills to identify and resolve issues promptly.

• The ability to build team and give them the required perfect training and keep monitor their performance.
• Working to improve matching between OSS system and auto-matching ticketing system with the Team leader and reporting summery to the NOC manager.
• Working to improve alarms configuration with BO and matching it with escalated and active alarms & reporting summery to the NOC manager.
• Working to keep the network free from stuck or pending alarms and reporting summery to the NOC manager.
• Weekly meeting with team to discuss our progress in required tasks and explain if there is any other new required tasks & also to discuss team performance and how to rectify mistakes.
• Follow each single TT with the subcontractor NOC and Field, to make sure the SLA is achieved and no any TT is missed or no any response is delayed.
• Keep following and getting update for each single TT since it is opened until it becomes solved.
• Read the Major, Critical and emergency SMS’ before the FO team send to avoid any mistake
• Review the SMS, and emails after escalations to make sure they are correct and sent on time, and ask FO for correction in case of any mistake.
• Make the proper escalation to ACES & Mobily management when needed (such as critical issues and follow with them.
• Prepare the monthly and yearly reports in a similar way, by collecting all the daily and monthly reports and unify.
• Arranging access violation against any non-approval activity.
• Daily Analyze the history alarms records to detect the frequent and repeated issues to recommend the required preventive action.
• Guarantee the alarm test is done & recorded before any new site HO.
• Guarantee the proper communication between ACES NOC and other vendors or teams when needed to avoid and delay in solving a problem or taking information requires any coordination with them.
• Your email address will be our SPOC in front of all other parties including Mobily for anything related to NOC, so you should be the owner of this email address, check it, read all its received emails and make sure the proper reply or action is done on each email.
• To be the interface of the customer (Mobily) and ACES Management in NOC and the 24/7 ACES representative in Danah (Mobily NOC Building).
• Your email address will be our SPOC in front of all other parties including Mobily for anything related to NOC, so you should be the owner of this email address, check it, read all its received emails and make sure the proper reply or action is done on each email.
• Prepared team for evaluations, inspections and audits with direct mentoring and instruction.

• Senior FO Surveillance Engineer (Data Center & GSM sites).

1. Following all issues during shift via mail & phone with Regional Team.

2. Following and keeping update issues with managers & seniors.

3. Supporting team in case of there is work load.

4. Double check the active alarms all over the whole network from time to time to cover any alarm miss.

5. Keep following pending and repeated issues till resolve it.

6. Keep the Major sites monitoring screens always open to make sure that any alarm is escalated immediately without any delay.

• Shift Team leader (Data Center & GSM sites).

1. Managing Team distributions at NOC 7/7.

2. Preparing Daily Report & SIR Report and updating it to the customer.

3. Receive the TT records from each NOC FO; they will be around reports as each FO will have his own record; then collect them in one unified report which will be sent to the next shift leader, then to be sent at morning to the customer in the (Daily Report).

4. Guarantee and control the attendance, presence, and attitude of the team to make sure that agreement and conditions are achieved.

5. Your email address will be our SPOC in front of all other parties including Mobily for anything related to NOC, so you should be the owner of this email address, check it, read all its received emails and make sure the proper reply or action is done on each email.

· Senior Leader (Data Center).

1. Managing Team distributions at NOC 24/7

2. Following Emergency & Critical escalations.

3. Preparing Monthly PMR report and checking performance for the attached pictures to the sites with alarm test.

4. Preparing Monthly daily for TT’s escalations.

5. Preparing Comparing and checking network performance with the previous months.

• FO Surveillance Engineer (Data Center & GSM sites).

• GSM Sites

1. Monitoring of Network and Subnetworks.

2. Escalate the alarms to Sub­contractor.

3. Follow this escalation till close the issue.

4. Escalate critical alarms & HUB sites to regional manager & following till clearance.

5. Follow and update via SMS & mail with customer and FME.

6. Analyzing impact of alarms of failure.

7. Recording activities for customers & Sub­con.

8. Manage and Monitoring Terminals for:

§ Huawei (U2000).

§ Al­Catel (SUN Microsystems, OMC R3 & OMC R6).

§ Nokia Siemens Network (Net Act.)

§ Motorola (SUN Microsystems)

§ Manage and Update Work Flow Managements (WFM) and Citrix

• Data Center

1. Facilities maintenance (monitoring and management of CRAH Unit, A/C, UPS, PPC, ATS, Generators, MDB, FACP, PUMP, All power equipment’s by BMS and site scan system).

2. Managed all Mobily Data Centers Sites from monitoring the alarms, recording all activities-PPM & power up and follow up with FT until end of the activity.

3. daily, weekly, monthly and yearly reports for TT’s & site access.

4. Commissioner of responsibility for all permits (MGP, WP, VP) for data center sites in the central and eastern regions of the KSA (All Vendors and customer).

• Shift Team leader (Data Center & GSM sites).

1. Managing Team distributions at NOC 7/7.

2. Preparing Daily Report & SIR Report and updating it to the customer.

3. Following all issues during shift via mail & phone with Regional Team.

4. Following and keeping update issues with managers & seniors.

5. Keep following pending issues with sub.con till resolve it.

6. Following JV with vendors and sub.con till resolve the issue.

7. Guide team how to handle any issue and solve it smoothly.

8. Guide team how to organize their duties during work load & Urgent days.

9. Supporting team in case of there is work load.

10. Push and motivation the team for showing the best performance.

11. Reporting monthly evaluation of the team.

1. Escalate alarms & issue to field team.

1. Following with field team and recording their feedback at software.

2. Live Monitoring of Network and Sub-Networks (HUW U2020).

3. Escalate the alarms to Sub-contractor.

4. Follow this escalation till close the issue.

5. Escalate critical alarms & HUB sites to regional manager & following till clearance.

6. Follow and update via SMS & mail with customer and FME.

7. Analyzing impact of alarms of failure.

8. Checking approval for TCN or MDT before approval any access.

9. Recording activities & site access & MDT for customers & Sub-con.

· Operator & Dispatcher.

1. Escalate alarms & issue to field team.

2. Following with field team and recording their feedback at software.

3. Updating customer via mail and phone with fresh update for each minor or major issue.

4. Updating Field team via phone and SMS with status if site is clear or still have alarms.

· Team Leader.

1. Reporting Directly to NOC Manager.

2. Managing Team distributions at NOC 24/7

3. Following with field team and seniors the critical and major issues.

4. Following with field team repeated issues till get permanent solution.