Naeem ALI
Madinah,Saudia Arabia
Summary
A seasoned professional with extensive expertise in logistics and sales operations, possessing a deep understanding of the Saudi Arabian market and fluency in Arabic. Demonstrates strong leadership and client relationship management skills, with a proven track record in contract management, health and safety compliance, and warehouse operations. Adept at developing new policies and managing logistics and fleet operations, leveraging robust connections with vendors to optimise resources. Proficient in Microsoft Office, with a keen ability to learn quickly and adapt to new challenges. Committed to driving operational excellence and fostering strategic growth within dynamic environments.
Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organization.
Overview
1
1
Certification
11
11
years of professional experience
Work history
Hub manager
GFS EXPRESS
Al Madinah
2024.10 - Current
- Manage all departments Sorting, Linehaul, Dispatching, Inventory, coordinate with vendors, taking care inbound & outbound, Cash consolation.
- Handle complete operations of Logistics, Fleet, Finance & rest activities.
- Boosted revenue through strategic initiatives.
- Analysed expenditures and implemented budget controls to manage costs effectively.
- Best Performing Hub at GFS from last 2 years it's in top.
- Head all operation projects of the region long term & short term.
- Compiled and presented reports on project status and performance metrics to inform stakeholders.
- Led team meetings to foster open dialogue and transparency.
- Achieved smoother daily operations by devising effective schedules.
- Conducted performance evaluations and identified areas for improvement to enhance team effectiveness.
- Ensured compliance with company policies and regulations.
- Monitored project progress, ensured timely completion.
- Coordinated staff rosters for optimised manpower utilisation.
- Adjusted inventory levels to keep obsolescence and cost low.
- Manage warehouse team assign task and follow.
Operations supervisor
iMile LLC
Al Madinah
2023.06 - 2024.10
- Lead recruitment efforts, hiring skilled personnel that strengthened the team.
- Directed team tasks for improved productivity and staff morale.
- Increased overall output through strategic planning and execution.
- Enhanced operational efficiency by refining workflow processes.
- Improved service delivery with proactive problem-solving techniques.
- Managed stock inventory, ensuring timely fulfilment of customer orders.
- Coordinated production schedules to meet stringent deadlines.
- Boosted team performance with regular training sessions.
- Achieved cost reduction with effective resource management.
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising the work.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Driver Team Leader
iMile LLC
Al Madinah
2021.09 - 2022.06
- Begins as Warehouse operator and promoted to (DTL) Driver Team Leader
- Handled customer complaints professionally, resulted in improved client relations.
- Resolved logistical issues swiftly to ensure on-time deliveries.
- Navigated through heavy traffic whilst maintaining composure.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Led project coordination, resulting in timely delivery.
- Successfully delivered on tasks within tight deadlines.
- Arrange the Delivery associates, Provide the Training Motivate the Delivery associates.
- Teamwork with the team Solve the issues of the team Connect to customers directly.
- Run the smooth Operation of Logistics.
Warehouse operator
iMile LLC
Al Madinah
2019.10 - 2021.08
- Verified contents of shipments against invoices for accuracy assurance.
- Picked orders accurately, reducing instances of return or exchange.
- Updated computer systems with new stock data promptly after receipt of deliveries,.
- Collaborated with team members for smooth warehouse operations.
- Operation of conveyor belts ensured timely sorting of packages.
- Packaged products securely for prevention of damage during transportation process.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Kept clean work areas, promoting better productivity and safety standards.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Loaded packaged goods on to trucks for shipping.
Travel consultant
Alaous Travel and Tourism
Al Madinah
2017.12 - 2018.12
- Served diverse client base including individual travellers and corporate groups.
- Offered personalised travel advice for enhanced holiday experiences.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Managed diverse client portfolios, resulting in repeat business.
- Implemented effective communication skills to build strong client relationships.
- Achieved customer satisfaction by providing tailored travel solutions.
- Tracked flight prices to secure best-possible prices for customer trips.
Delivery driver
Souq.com
Medina, Medina Region
2016.10 - 2017.10
- Maintained vehicle cleanliness for a professional appearance.
- Handled fragile items carefully, resulting in zero damage complaints.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Provided excellent customer service, enhancing company reputation.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Reduced fuel costs with efficient route planning.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Improved client satisfaction by delivering packages promptly and accurately.
Cashier
Waad Al Shami Restaurant
Al Madinah
2015.06 - 2016.03
- Processed payments swiftly for improved customer experience.
- Handled phone orders efficiently, facilitating easy meal pick-ups.
- Balanced cash drawer at end of shift for precise bookkeeping.
- Implemented hygiene practices in handling food and beverages for health safety compliance.
- Offered help where needed, contributing to team efforts towards achieving targets.
- Managed cash register for accurate transactions.
- Completed opening and closing procedures each day.
- Resolved customer complaints and answered queries about store products.
- Helped meet business needs by working extra shifts.
- Managed POS transaction
Education
High School Diploma -
Quaid Azam
Pakistan 2013.02 -
Skills
- Eligible to handle complete operations of Logistics & Sales
- Living in Saudi Arabia since childhood, familiar with system of KSA and people great command on Arabic language
- Have good connections with vendors to arrange DAs, Vehicles,Equipments
- Plans Make new policies
- Good command on Ms Office
- Marketing
- Warehouse operations
- Health and Safety Compliance
- Contract management
- Quick learner
- Leadership
- Operations
- Logistics & Fleet expertise
- Client Relationship Management
- Heading Project
Languages
English
Advanced
Arabic
Fluent
Urdu
Fluent
Certification
Appreciation Certificate from GFS EXPRESS.
Best Employee Presented by GFS EXPRESS
Timeline
Hub manager
GFS EXPRESS
2024.10 - Current
Operations supervisor
iMile LLC
2023.06 - 2024.10
Driver Team Leader
iMile LLC
2021.09 - 2022.06
Warehouse operator
iMile LLC
2019.10 - 2021.08
Travel consultant
Alaous Travel and Tourism
2017.12 - 2018.12
Delivery driver
Souq.com
2016.10 - 2017.10
Cashier
Waad Al Shami Restaurant
2015.06 - 2016.03
High School Diploma -
Quaid Azam
2013.02 -