Naghman Khan
Riyadh,Saudi Arabia
Summary
Hard-working Key Account Manager with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Organised and dependable KAM with 15 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Enthusiastic KAM with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Driven professional with proven ability to lead and inspire teams. Demonstrates strong analytical skills and keen understanding of risk assessment. Aims to contribute to growth and profitability of organisation by implementing strategic underwriting practices.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Marine underwriting Manager
GIG
05.2024 - Current
- Provided detailed reports for improved underwriting decision-making.
- Gathered customer information to assess coverage needs and recommend products.
- Communicated with customers to determine policy limits and degree of risk.
- Maintained policies by calculating premiums and processing payments.
- Handling global accounts out of KSA to fulfill the need of having a care free insurance
- Identifying the target audience in order to work on their demand and win the trust to achieve goals
- Ensure timely renewals and policy updates
- Work with other senior professionals to gather necessary information in order to understand client the need of having an insured shipment
- Review underwriting process and make best recommendatoins to improvements to enhance efficiency and effectiveness in the company.
- Ensure all underwriting activities comply with legal and regulatory requirements.
Key account manager
AXA
08.2011 - 04.2024
- Translated customer feedback into actionable insights that drove product development initiatives.
- Implemented customer retention strategies, fostered strong relationships.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Negotiated profitable contracts to ensure mutual benefit.
- Formulated strategic plans to increase product visibility and market share.
- Managed complex sales cycles for maximised business growth.
- Conducted regular business reviews, identified areas for improvement.
- Maintained detailed knowledge of industry trends, positioned products effectively in the market.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Identified opportunities for cross-selling, created additional revenue streams.
- Worked closely with sales team, ensured achievement of set targets.
- Collaborated on marketing initiatives aimed at promoting brand awareness.
- Communicated new products and services to drive customer interest and boost sales.
- Resolved client complaints quickly and used feedback to improve account management services.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
- Provided first-class client services, from onboarding to daily account management.
- Monitored commercial performance of full portfolio, scheduling consistent follow-ups with each account.
- Leveraged strong working knowledge of products and systems within Insurance industry.
- Formulated marketing and advertising strategies for continuous business growth.
- Led client negotiations and supply contracts to achieve cost-effective outcomes.
- Reported on account progress, targets and forecasts and sought solutions to performance issues.
Medical Support Executive
AXA
04.2009 - 07.2011
- Assisted in developing frequently asked questions and answers, enhancing self-service options for customers.
- Offered suggestions for process improvements, contributing to efficiency increase.
- Handled complex customer queries to ensure satisfactory resolution.
- Met daily targets whilst maintaining a positive attitude under pressure.
- Managed customer complaints, improving overall satisfaction.
- Ensured high-quality service with consistent follow-ups.
- Developed sales strategies for higher conversion rates.
- Stayed updated on inventory levels to provide accurate information to customers.
- Provided feedback from customers to management for continuous improvement efforts.
- Resolved conflicts for smoother communication channels.
- Addressed customer questions, alleviating concerns and doubts.
- Offered personalised solutions based on each customer's unique needs.
- Cultivated strong relationships with customers to enhance loyalty.
- Built rapport with customers through friendly yet professional behaviour.
- Maintained extensive knowledge of products by regular training.
- Coordinated with other departments for seamless customer experience.
- Processed orders quickly and accurately ensuring seamless checkout process.
- Utilised sales scripts to guide conversations and close deals effectively.
- Resolved customer concerns promptly to maintain satisfaction.
- Helped resolve client problems quickly with superior customer service.
- Responded to telephone and in-person requests for information.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Developed new business by networking with valuable customers.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Networked at events and over phone to expand business profits and revenues.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Boosted product sales by offering selection guidance to customers.
Healthcare and Sales Distribution Coordinator
AXA
04.2007 - 03.2009
- Handled complaints in a professional manner; enhanced customer service quality.
- Managed daily service operations through strategic care planning.
Trainee Analyst
Ernst & Young
Riyadh, Riyadh Region
06.2003 - 12.2003
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Bachelor of Business Administration - Banking and Finance
Cyprus College
Nicosia/Cyprus 09.1997 - 01.2002
Skills
- Proven ability to troubleshoot and solve issues on time
- Critical thinking and Problem solving
- Excellent communication skills with track record of creating & maintaining successful partnerships
- Teamwork and Collaboration
- Computer Literacy
- Marine communications
- Strategic decision-making
Languages
English
Intermediate
Greek
Beginner
Arabic
Elementary
Timeline
Marine underwriting Manager
GIG
05.2024 - Current
Key account manager
AXA
08.2011 - 04.2024
Medical Support Executive
AXA
04.2009 - 07.2011
Healthcare and Sales Distribution Coordinator
AXA
04.2007 - 03.2009
Trainee Analyst
Ernst & Young
06.2003 - 12.2003
Bachelor of Business Administration - Banking and Finance
Cyprus College
09.1997 - 01.2002
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