NASAR MOIDEEN
Riyadh,Saudi Arabia
Summary
Experienced Travel Consultant and Reservation & Ticketing Supervisor with over 15 years of expertise in airline reservations, ticketing, fare management, customer service, and GDS operations. Highly proficient in Sabre, Amadeus, and Galileo systems with strong knowledge of airline products, fare construction, refunds, reissues, EMD processing, travel documentation, and customer relationship management. Recognized for delivering efficient travel solutions, maintaining service excellence, and supporting team performance in fast-paced travel environments.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Counter Supervisor – Reservation & Ticketing
Golden Creations Travel & Tours
Riyadh
2011.12 - 2026.06
- Manage domestic and international flight reservations, ticket issuance, reissues, refunds, and EMD transactions.
- Handle hotel reservations and travel-related services while ensuring customer satisfaction.
- Advise passengers on travel requirements, visa regulations, passport validity, and airline policies.
- Monitor airline updates, fare changes, and travel advisories to maintain compliance.
- Resolve customer issues efficiently and provide alternative travel solutions when required.
- Support team members with complex reservations and ticketing procedures.
- Maintain strong relationships with airline representatives and travel partners.
Travel Consultant
Belhasa Global Tours & Travel
Dubai
2008.03 - 2011.03
- Executed comprehensive travel consultations for corporate and leisure travellers, ensuring tailored solutions meet diverse needs.
- Fostered strong client relationships through consistent delivery of high-quality customer service, resulting in repeat business and referrals.
- Coordinated booking modifications, cancellations, refunds, and schedule changes to enhance client satisfaction and streamline processes.
- Prepared itineraries and offered competitive travel options based on customer requirements.
- Processed reservations and ticketing using Sabre, Amadeus, and Galileo.
Education
Bachelor of Arts - Travel & Tourism
VHSE - Travel & Tourism
PGDCA - TRAVEL AND TOURISM
PAZHASSIRAJA COLLAGE PULPALLY
INDIA 2004.01 - 2004.12
Skills
- Reservation & Ticketing
- Hotel Reservation
- Airline Fare Calculation
- Customer Service Excellence
- Refunds & Reissues
- EMD Processing
- Sabre
- Amadeus
- Galileo
- Travel Documentation
- Visa Guidance
- Team Leadership
- Problem Solving
- Sales Support
- MS Office
- MS Office Applications
Certification
- IATA/UFTAA
- PGDCA
- Valid Saudi Arabian Driving License
- Saudi Driving License
Languages
English
Arabic
Hindi
Malayalam
Tamil
Timeline
Counter Supervisor – Reservation & Ticketing
Golden Creations Travel & Tours
2011.12 - 2026.06
Travel Consultant
Belhasa Global Tours & Travel
2008.03 - 2011.03
PGDCA - TRAVEL AND TOURISM
PAZHASSIRAJA COLLAGE PULPALLY
2004.01 - 2004.12