Summary
Overview
Work History
Education
Skills
Technical Tools
Certification
Timeline
Generic

Ohoud Saleem

Jeddah

Summary

Experienced operations and business performance specialist with over 15 years in team coordination and employee engagement. Proven success in transforming workplace environments to elevate productivity and satisfaction. Proficient in performance reporting and operational management, emphasizing development of supportive and motivated teams. Committed to cultivating thriving workspaces that drive exceptional results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Senior Coordinator (Event Business Planning & Performance Focus)

Sela
Jeddah
01.2021 - Current
  • Combined operational leadership with strategic business planning in large-scale event projects, while focusing on team performance, culture alignment, and internal collaboration.
  • Worked closely with HR and department heads to ensure that workforce planning, communication, and employee support were integrated into event strategies.
  • Led operations and people coordination for major events: Jeddah International Motor Show 2021, Made in Saudi Exhibition 2022, Tennis Cup – Riyadh Season 2023, Boxing Projects 2023–2024, 6 Kings Slam 2024, Super Italian Cup 2024–2025.
  • Developed and tracked team KPIs and performance dashboards using Power BI and Excel to support decision-making and performance reviews.
  • Supported onboarding, engagement, and feedback processes across event teams.
  • Collaborated with HR to align staffing with cultural expectations and performance standards.
  • Conducted post-event evaluations focused on team experience and operational improvements.
  • Managed procurement, budgeting, and vendor relations, ensuring smooth coordination across stakeholders.

Sales Executive

Tawuniya (Insurance)
01.2020 - 01.2021
  • Delivered tailored insurance solutions with a strong focus on client engagement and relationship building.
  • Supported internal coordination and customer service improvements.

Sales Executive

Saudi Enaya (Insurance)
01.2016 - 01.2020
  • Managed customer portfolios, provided ongoing support, and led contract renewals.
  • Mentored new sales team members and collaborated with internal departments.

Customer Relationship Officer

National Commercial Bank (NCB)
01.2015 - 01.2016
  • Achieved sales targets for personal loans and credit cards by building trust with clients and offering customized financial solutions.

Key Account Customer Relationship Officer

Bupa Arabia
01.2011 - 01.2014
  • Managed relationships with corporate clients, focusing on customer satisfaction and service quality.
  • Delivered data-driven insights to improve client engagement and retention.

Education

X-Ray Technician Diploma -

SGNA Institute
01.2008

Skills

  • Performance dashboards and reporting
  • Internal communication
  • Engagement evaluation
  • KPI design and monitoring
  • Relationship management
  • Client engagement
  • Customer relationship management
  • Event coordination
  • Vendor management
  • Budgeting and forecasting
  • Problem solving
  • Analytical thinking

Technical Tools

  • Power BI
  • Microsoft Excel (Advanced)
  • Microsoft Office Suite
  • ERP Systems
  • Data Visualization Tools

Certification

  • AI in Business, 2025
  • Power BI for business intelligence, 2025
  • Data Analysis with Excel, 2025
  • Project Management Professional (PMP) 35H , 2019
  • Customer Experience Ownership – Training, 2019
  • AML Awareness – Anti-Money Laundering, 2018
  • Advanced Microsoft Excel, 2017
  • Tele-Sales Relationship Training – Bupa Arabia, 2014
  • Communication & Influencing Workshop – Bupa Arabia, 2014
  • IFCE Certification – Institute of Banking, 2012

Timeline

Operations Senior Coordinator (Event Business Planning & Performance Focus)

Sela
01.2021 - Current

Sales Executive

Tawuniya (Insurance)
01.2020 - 01.2021

Sales Executive

Saudi Enaya (Insurance)
01.2016 - 01.2020

Customer Relationship Officer

National Commercial Bank (NCB)
01.2015 - 01.2016

Key Account Customer Relationship Officer

Bupa Arabia
01.2011 - 01.2014

X-Ray Technician Diploma -

SGNA Institute

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Ohoud Saleem