Hi, I’m
Ohoud Saleem
Jeddah
Summary
Experienced operations and business performance specialist with over 15 years in team coordination and employee engagement. Proven success in transforming workplace environments to elevate productivity and satisfaction. Proficient in performance reporting and operational management, emphasizing development of supportive and motivated teams. Committed to cultivating thriving workspaces that drive exceptional results.
Overview
15
years of professional experience
1
Certification
Work History
SelaJeddah
Operations Senior Coordinator (Event Business Planning & Performance Focus)
01.2021 - Current
Job overview
- Combined operational leadership with strategic business planning in large-scale event projects, while focusing on team performance, culture alignment, and internal collaboration.
- Worked closely with HR and department heads to ensure that workforce planning, communication, and employee support were integrated into event strategies.
- Led operations and people coordination for major events: Jeddah International Motor Show 2021, Made in Saudi Exhibition 2022, Tennis Cup – Riyadh Season 2023, Boxing Projects 2023–2024, 6 Kings Slam 2024, Super Italian Cup 2024–2025.
- Developed and tracked team KPIs and performance dashboards using Power BI and Excel to support decision-making and performance reviews.
- Supported onboarding, engagement, and feedback processes across event teams.
- Collaborated with HR to align staffing with cultural expectations and performance standards.
- Conducted post-event evaluations focused on team experience and operational improvements.
- Managed procurement, budgeting, and vendor relations, ensuring smooth coordination across stakeholders.
Tawuniya (Insurance)
Sales Executive
01.2020 - 01.2021
Job overview
- Delivered tailored insurance solutions with a strong focus on client engagement and relationship building.
- Supported internal coordination and customer service improvements.
Saudi Enaya (Insurance)
Sales Executive
01.2016 - 01.2020
Job overview
- Managed customer portfolios, provided ongoing support, and led contract renewals.
- Mentored new sales team members and collaborated with internal departments.
National Commercial Bank (NCB)
Customer Relationship Officer
01.2015 - 01.2016
Job overview
- Achieved sales targets for personal loans and credit cards by building trust with clients and offering customized financial solutions.
Bupa Arabia
Key Account Customer Relationship Officer
01.2011 - 01.2014
Job overview
- Managed relationships with corporate clients, focusing on customer satisfaction and service quality.
- Delivered data-driven insights to improve client engagement and retention.
Education
SGNA Institute
X-Ray Technician Diploma
01.2008
Skills
- Performance dashboards and reporting
- Internal communication
- Engagement evaluation
- KPI design and monitoring
- Relationship management
- Client engagement
- Customer relationship management
- Event coordination
- Vendor management
- Budgeting and forecasting
- Problem solving
- Analytical thinking
- Team mentoring
- Customer service excellence
- Power BI development
- Data analysis and reporting
Technical Tools
- Power BI
- Microsoft Excel (Advanced)
- Microsoft Office Suite
- ERP Systems
- Data Visualization Tools
Certification
- AI in Business, 2025
- Power BI for business intelligence, 2025
- Data Analysis with Excel, 2025
- Project Management Professional (PMP) 35H , 2019
- Customer Experience Ownership – Training, 2019
- AML Awareness – Anti-Money Laundering, 2018
- Advanced Microsoft Excel, 2017
- Tele-Sales Relationship Training – Bupa Arabia, 2014
- Communication & Influencing Workshop – Bupa Arabia, 2014
- IFCE Certification – Institute of Banking, 2012
Timeline
Operations Senior Coordinator (Event Business Planning & Performance Focus)
Sela
01.2021 - Current
Sales Executive
Tawuniya (Insurance)
01.2020 - 01.2021
Sales Executive
Saudi Enaya (Insurance)
01.2016 - 01.2020
Customer Relationship Officer
National Commercial Bank (NCB)
01.2015 - 01.2016
Key Account Customer Relationship Officer
Bupa Arabia
01.2011 - 01.2014
SGNA Institute
X-Ray Technician Diploma