Summary
Overview
Work History
Education
Skills
Technical Tools
Certification
Timeline
Hi, I’m

Ohoud Saleem

Jeddah
Ohoud Saleem

Summary

Experienced operations and business performance specialist with over 15 years in team coordination and employee engagement. Proven success in transforming workplace environments to elevate productivity and satisfaction. Proficient in performance reporting and operational management, emphasizing development of supportive and motivated teams. Committed to cultivating thriving workspaces that drive exceptional results.

Overview

15
years of professional experience
1
Certification

Work History

Sela
Jeddah

Operations Senior Coordinator (Event Business Planning & Performance Focus)
01.2021 - Current

Job overview

  • Combined operational leadership with strategic business planning in large-scale event projects, while focusing on team performance, culture alignment, and internal collaboration.
  • Worked closely with HR and department heads to ensure that workforce planning, communication, and employee support were integrated into event strategies.
  • Led operations and people coordination for major events: Jeddah International Motor Show 2021, Made in Saudi Exhibition 2022, Tennis Cup – Riyadh Season 2023, Boxing Projects 2023–2024, 6 Kings Slam 2024, Super Italian Cup 2024–2025.
  • Developed and tracked team KPIs and performance dashboards using Power BI and Excel to support decision-making and performance reviews.
  • Supported onboarding, engagement, and feedback processes across event teams.
  • Collaborated with HR to align staffing with cultural expectations and performance standards.
  • Conducted post-event evaluations focused on team experience and operational improvements.
  • Managed procurement, budgeting, and vendor relations, ensuring smooth coordination across stakeholders.

Tawuniya (Insurance)

Sales Executive
01.2020 - 01.2021

Job overview

  • Delivered tailored insurance solutions with a strong focus on client engagement and relationship building.
  • Supported internal coordination and customer service improvements.

Saudi Enaya (Insurance)

Sales Executive
01.2016 - 01.2020

Job overview

  • Managed customer portfolios, provided ongoing support, and led contract renewals.
  • Mentored new sales team members and collaborated with internal departments.

National Commercial Bank (NCB)

Customer Relationship Officer
01.2015 - 01.2016

Job overview

  • Achieved sales targets for personal loans and credit cards by building trust with clients and offering customized financial solutions.

Bupa Arabia

Key Account Customer Relationship Officer
01.2011 - 01.2014

Job overview

  • Managed relationships with corporate clients, focusing on customer satisfaction and service quality.
  • Delivered data-driven insights to improve client engagement and retention.

Education

SGNA Institute

X-Ray Technician Diploma
01.2008

Skills

  • Performance dashboards and reporting
  • Internal communication
  • Engagement evaluation
  • KPI design and monitoring
  • Relationship management
  • Client engagement
  • Customer relationship management
  • Event coordination
  • Vendor management
  • Budgeting and forecasting
  • Problem solving
  • Analytical thinking
  • Team mentoring
  • Customer service excellence
  • Power BI development
  • Data analysis and reporting

Technical Tools

  • Power BI
  • Microsoft Excel (Advanced)
  • Microsoft Office Suite
  • ERP Systems
  • Data Visualization Tools

Certification

  • AI in Business, 2025
  • Power BI for business intelligence, 2025
  • Data Analysis with Excel, 2025
  • Project Management Professional (PMP) 35H , 2019
  • Customer Experience Ownership – Training, 2019
  • AML Awareness – Anti-Money Laundering, 2018
  • Advanced Microsoft Excel, 2017
  • Tele-Sales Relationship Training – Bupa Arabia, 2014
  • Communication & Influencing Workshop – Bupa Arabia, 2014
  • IFCE Certification – Institute of Banking, 2012

Timeline

Operations Senior Coordinator (Event Business Planning & Performance Focus)

Sela
01.2021 - Current

Sales Executive

Tawuniya (Insurance)
01.2020 - 01.2021

Sales Executive

Saudi Enaya (Insurance)
01.2016 - 01.2020

Customer Relationship Officer

National Commercial Bank (NCB)
01.2015 - 01.2016

Key Account Customer Relationship Officer

Bupa Arabia
01.2011 - 01.2014

SGNA Institute

X-Ray Technician Diploma
Ohoud Saleem