Omar Alsehli
Jeddah,Mecca Region
Summary
Technical IT Support Technician provides 1st and 2nd line support to users, both deskside and remotely. Escalates complex third-line issues whilst managing employee expectations. Works fast to solve problems with keen eye on first-time fixes. Industrious student seeking career in technical support field. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
technical support
alkawader Almaseih recruitment company
Jeddah, Mecca Region
10.2020 - 11.2021
- Set up emails, phones and general hardware technical support capabilities.
- Supported high volume customer requests via telephone, email and web portals with professional and first class service.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Troubleshot and repaired Microsoft-based operating systems, networking and IT infrastructure.
Education
Diploma - computer networks
the technical college
10.2021 - 10.2023
Skills
- Hardware maintenance
- Process automation
- Quality Assurance reporting
- Desktop support
- Application installations
- Hardware diagnosis
- Hardware upgrades
- Data entry
- Troubleshooting proficiency
- Customer support needs assessment
Languages
English
Fluent
Timeline
Diploma - computer networks
the technical college
10.2021 - 10.2023
technical support
alkawader Almaseih recruitment company
10.2020 - 11.2021
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